Account Service Representative Lead

Your Job

As the Account Service Representative Lead for Trade Accounts, you will support the Hummingbird trade sales team by managing project work across a portfolio of accounts. You will oversee project development, design, order processing, production coordination, and post-sale customer satisfaction to drive sales growth and client retention. This is a customer-facing role that requires ownership of the full account management lifecycle and promoting the Hummingbird ecosystem for high-graphic initiatives.

In your lead capacity, you will coach and develop other Account Service Representatives, applying Principle Based Management to maximize their contributions and performance. You will collaborate closely with internal teams-sales, operations, production, and design-as well as external partners to deliver projects on time and on budget, and to identify expansion opportunities that create mutual value.

To succeed, you should have comprehensive knowledge of box manufacturing processes, including printing, corrugating, and converting, and demonstrate strong project management and relationship-building skills. A passion for digital printing and technology, an entrepreneurial mindset, and the creativity to develop value-chain solutions for customers are essential to maximize revenue and client retention.

You will report to the Area Sales Director and support the US business development team remotely, using your skills to drive sales growth and customer satisfaction. The position is primarily focused on expanding existing client relationships and promoting digital and high-graphic printing solutions to meet customer growth ambitions.

Location: This is a four-day onsite role in Cincinnati, OH. Candidates should be within drivable distance of Cincinnati. Travel may be required up to 10% of the time.

Our Team

At Hummingbird we leverage our passion and knowledge of digital print technology, corrugate packaging partners, and supply chain solutions to safely create uniquely better experiences and outcomes that advantage our customers in their markets.

What You Will Do

• Support and lead a team of Account Service Representatives.
• Managing day-to-day tasks for your accounts
• Establish clear objectives and manage opportunities for a specific group of accounts, taking full responsibility for their implementation and success.
• Develop effective strategies and tactics for account engagement and decision-making.
• Foster productive relationships between clients and Hummingbird by maintaining strong communication channels.
• Deliver excellent customer service by identifying customer needs, resolving issues, and identifying cross-selling/upselling opportunities.
• Build strong relationships with stakeholders and develop a deep understanding of the Hummingbird value proposition.
• Utilize various applications and knowledge forums for effective communication and or supply chain solution.
• Promote Hummingbird ecosystem as the easy option for hi-graphic growth ambitions of customers.
• Regularly assess program effectiveness and identify areas for growth by removing barriers as you work with internal and external stakeholders.
• Collaborate with Hummingbird and various capabilities to ensure best-in-class service to our customers.

For this role, we anticipate paying $90,000 -110,000 per year.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Georgia-Pacific LLC is a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

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