Office Team Lead - Home Care Services

The Office Team Lead- Roanoke based position, working out of the Home Health and Hospice Roanoke office.

• Prioritizes and performs clerical duties to maintain basic office workflow functions as primary responsibility or back up and as applicable to the worksite.

• Contributes to the interview and performance review processes as requested by the Manager/Director.

• Assists manager/directors in assuring staff competence and contributes to staff performance development.

• Ensures all calls are received, screened and routed timely and appropriately; emergency calls, staff pages, and overhead announcements are processed according to established procedures; messages are retrieved and routed accurately.

• Effectively manages a high volume of calls and/or resolves complex patient issues.

• Collaborates with management regarding fiscal management. Assures appropriate resource allocation, and maintains staffing levels in accordance with financial targets, provides input to budget process and resource needs and expense control.

• Assists with collection of data for monthly operations meeting and other departmental initiatives utilizing various data and other informational input sources.

Education: Associate degree or relevant education and experience. May be used in lieu of degree.

Experience: Minimum of 3 years experience.

Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, and good organizational, communication, and interpersonal skills. Ability to use electronic medical records. Ability to multi-task essential. Strong PC software skills in word processing, spreadsheets, database and presentation software required (e.g., Microsoft Office Suite). Business writing skills with the ability to compose documents, including correspondence, agendas, minutes, reports, etc. may be required based on departmental needs.Effective communication, courtesy, confidentiality and professionalism in all interactions.Proficient in using electronic medical records systems to document, locate, and disseminate, as needed, medical record information of patients accurately and in accordance with established policies, procedures, and federal law. Maintains strictest confidentiality, adheres to and attains established quality standards in all responsibilities and accountabilities.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

PI282416840