Assistant Manager, CUIMC ID Center

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $66,300 - $72,000

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $66,300 - $72,000

Position Summary

Reporting to the Assistant Director, Technology Administration and ID Systems, the Assistant Manager supports operations of the CUIMC and Manhattanville ID Centers by administering day to day ID Center processes, applying independent judgement to resolve non routine operational issues within established policy, maintaining operational controls and documentation, and serving as a primary point of coordination for ID related inquiries and service delivery.

Responsibilities

• Administers and maintains relevant cardholder databases for Columbia Identification cards, including NYPH identification cards, ensuring data integrity, appropriate access controls, and compliance with University and affiliate requirements. Reviews and resolves non routine data exceptions within established parameters and documents outcomes
• Administers reconciliation and reporting processes for transactions processed via credit card, student accounts, and departmental chartstrings, including reviewing discrepancies, determining appropriate corrective steps within established guidelines, coordinating resolution with appropriate stakeholders, and preparing regular operational and compliance reports. Handles credit card reporting, orders supplies, and maintains inventory controls for supplies and ID cards to ensure continuity of operations
• Administers ID card creation and distribution workflows, ensuring adherence to policy and service standards. Applies policy guidance to non routine issuance scenarios, determines appropriate next steps within established parameters, documents decisions, and coordinates escalations when required by policy
• Serves as a primary resource for customer and departmental inquires by interpreting ID card policies and procedures, resolving escalated issues requiring judgement and discretion, and coordinating cross functional resolution when issues involve multiple offices or complex circumstances
• Develops, updates, and maintains standard operating procedures, job aids, and service documentation for ID Center operations. Identifies process improvement opportunities, recommends changes to improve consistency, compliance, and customer experience, and supports implementation once approved
• Participates in and leads components of training for staff and temporary employees, including onboarding, systems guidance, policy interpretation, and quality checks to ensure consistent service delivery
• Acts as a liaison to campus offices, including academic departmental administrators, to clarify requirements, coordinate service delivery, resolve complex issues, and communicate operational updates and procedural guidance

Minimum Qualifications

• Bachelor's degree and or equivalent. Minimum 0-2 years of related experience.
• Excellent oral/written communication skills, interpersonal, and organizational skills required
• Ability to use multiple proprietary customer applications simultaneously
• Ability to handle workload in an operations environment
• Ability to work with changing priorities, manage numerous incidents simultaneously, work under pressure and against deadlines
• Ability to work effectively, tactfully, and equitably with a broad constituency of students, faculty, and staff in a university setting
• Availability to work extended hours during new student orientation, as needed
• Availability to provide coverage at the MV ID Center with advance notice, as needed

Preferred Qualifications

• Knowledge of ID card systems, access/control systems, or similar experience preferred

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.