Director - AHM Inside Sales

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role:

CAMP Systems is seeking a strategic, metrics-driven Director of Inside Sales to lead and scale our Account Management organization. This role owns the performance, process excellence, and revenue continuity of CAMP AHM's inbound subscription and ownership transfer motion - supporting approximately 2,000 annual corporate aircraft transactions and a high volume of customer inquiries. This leader will operate at the intersection of revenue, operations, and customer experience -driving predictable execution, accelerating cycle times, and ensuring flawless subscription lifecycle management. The ideal candidate brings strong sales leadership instincts, operational discipline, and a proven ability to scale inside sales and account management teams in a SaaS environment.

What You'll Own:

Inside Sales & Account Management Leadership:

• Lead, coach, and scale the Inside Sales / Account Management team responsible for inbound subscriptions, ownership transfers, renewals, and customer inquiries.
• Establish clear performance expectations, accountability, and operating cadence aligned to billings, revenue and service-level targets.
• Serve as the senior escalation point for complex customer, transactional, and operational issues ensuring fast resolution and customer confidence.
• Partner closely with the VP of AHM Sales to align strategy, execution, and continuous performance improvement.

Revenue Operations & Process Excellence:

• Architect, standardize, and continuously optimize end-to-end workflows across subscription onboarding, ownership transfers, and account changes.
• Ensure operational consistency, speed, and data accuracy across core systems (HubSpot CRM, Acumatica Case Management, Dialpad).
• Define, implement, and enforce SLAs that support revenue protection, customer satisfaction, and internal alignment.
• Proactively identify friction points and lead cross-functional initiatives to remove them.

Data, Metrics & Performance Management:

• Define and operationalize KPIs and dashboards covering pipeline flow, conversion and win rates, productivity, turnaround time, backlog, case aging, and phone utilization.
• Deliver executive-ready daily, weekly, and monthly reporting with clear insights, trends, and recommended actions.
• Use data to forecast capacity needs, optimize staffing models, and drive predictable outcomes.

Cross-Functional Leadership:

• Act as a key connector across Sales, Customer Success, Finance, Product, and IT to streamline the full subscription lifecycle.
• Ensure order processing, ownership transfers, and subscription records are executed accurately and on time.
• Partner with IT and Sales Operations to continuously enhance system functionality, data integrity, and automation.

What You Bring:

• 7+ years of experience in inside sales, account management, or sales operations leadership, with at least 3+ years leading teams at scale.
• Demonstrated success building and running metrics-driven, high-throughput sales or account management organizations.
• Deep experience with CRM and case management platforms (HubSpot, Acumatica, or comparable SaaS/ERP systems).
• Strong analytical and operational mindset with the ability to translate data into execution.
• Executive-level communication skills and comfort operating cross-functionally.
• Experience in SaaS, subscription-based businesses, or aviation technology strongly preferred.

Why This Role Matters:

This is a high-impact leadership role with direct influence on revenue continuity, customer experience, and operational scalability. As CAMP continues to grow, this position will play a critical role in building a world-class inside sales and account management engine that supports long-term, sustainable growth.

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.