Manager, Global Account Service

Purpose & Overall Relevance for the Organization:

• Interact with internal key interfaces and external key accounts to provide and process first class service in accordance with global adidas policies, strategies and regulations.
• Ensure professional, needs-based and sales-oriented service to support and achieve business objectives.

Key Responsibilities:

• Ensure comprehensive, fast, and reliable service for key accounts and sales managers within the area of responsibility, covering all inquiries, orders, deliveries, payments, claims, timelines, repairs, exchanges, and returns.

• Drive and lead EDI processes, review customer EDI manuals, and maintain SAP in collaboration with IT and 3PL partners.
• Review and update the order book, ensuring maximum stock allocation to achieve on-time deliveries, sales targets, and strategic objectives.
• Review inbound shipments and collaborate with the GLOP Team to ensure orders are converted into net sales.
• Support the Senior Manager in team training initiatives to foster collaboration and team excellence.

• Assist Credit Management Specialists and Sales Managers with payment status, historical data, and credit information, and define solution approaches.

• SPOC for all SAP-related topics concerning NAM, CAN, and LAM order execution for LBS.
• Drive and lead local projects related to outbound deliveries from distribution centers to customers and adidas subsidiaries.

Key Relationships:

• Customers, Sales, Logistic, Sourcing, Product Marketing, Credit Management,

Customs, Logistic Provider, IT

Knowledge, Skills and Abilities:

• Advanced Microsoft-Office Skills
• Advanced EDI knowledge
• Advanced SAP Knowledge
• Fluent in English - Spanish and Italian are of advantage
• Ability to work independently and efficiently with bigger picture in mind
• Good communication skills
• Team player mentality
• Ability to perform under pressure and meet deadlines

Requisite Education and Experience / Minimum Qualifications:

• Commercial education in the administration field or a bachelor's degree in marketing/supply

chain/logistics/IT

• Minimum 5 years' experience in B2B Account service, sport or consumer goods industry
• Strong team player with proven ability to work cross functional

• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best. We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas' 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.
• Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.
• The anticipated low and high end of the base pay range for this position is $83,000 - $125,000. Actual salary will be based on various factors, such as a candidate's experience, qualifications, skills and competencies, proficiency for the role.
• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. The working location of this position is New York, New York.
• Though our teammates hail from all corners of the world, our working language is English.