Program Manager (IT Operations & Service Management)

TISTA Science and Technology is seeking a Program Manager to join our growing team.

At TISTA, you'll do meaningful, mission driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We're proud to serve and hire Veterans, and we put people first in everything we do.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

We're seeking an experienced Program Manager to oversee IT Operations Management initiatives supporting federal infrastructure programs. You'll coordinate complex demands, guide delivery teams, and ensure projects stay aligned with mission objectives. This is a leadership role with visibility across executive stakeholders, technical teams, and operational partners.

• Manage ITOM demand intake, prioritization, and delivery tracking.
• Serve as primary point of contact for stakeholders.
• Develop project plans, timelines, KPIs, and resource strategies.
• Facilitate status meetings and executive briefings.
• Monitor risks and implement mitigation plans.
• Support training and adoption of ITSM solutions.
• Drive continuous process improvement.

• 5+ years managing IT implementation programs.
• Experience with ITSM/ITOM tools and CMDB initiatives.
• Strong understanding of government compliance and procurement.
• Excellent communication, leadership, and analytical skills.

Preferred Qualifications:

• ServiceNow experience (ITSM / ITOM).
• Agile or Scrum familiarity.
• Change and release management experience.

Education:

• Master's Degree in Engineering, Computer Science, Systems, Business, or equivalent PLUS 15 Years of experience.
• Ten (10) years of additional relevant experience may be substituted for education.

Clearance:

• The ability to pass a Tier 2/Moderate Background Investigation.

Location:

• Remote, USA.
• Monday - Friday (8:00 AM - 4:30 PM CST).

Pay Range:

• The pay for this position ranges from $92,730 to $105,500.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/