Home Care Quality Assurance Manager

All Ways Caring HomeCare

Are you a passionate quality professional eager to make a meaningful difference in healthcare? As our Quality Assurance Manager (QAM), you'll have the chance to elevate care quality, ensure we meet all regulations, and directly enhance the lives of the individuals we serve. In this leadership role, you'll be responsible for maintaining top-notch safety, quality, and operational standards across our organization.

This position does require quarterly travel to each of our 8 branches.

Conducts quality assurance and operational reviews, generate reports, and identify desirable corrective and preventative actions
• Creates and distributes schedule for quality assurance checks and full audits to insure audits are completed on a consistent and timely basis
• Maintains current knowledge of area program regulatory and company requirements to ensure accurate quality assurance review
• Follows company procedure and practice for completing various program quality assessment audits
• Completes Utilization Reviews on a consistent and timely basis
• Completes follow-up of Quality Assurance audits on a timely basis
• Requests and attends training to maintain current knowledge of area program regulatory and company requirements to ensure accurate quality assurance review
• Provides in-services for programmatic staff when requested
• Maintains required training per company guidelines and policy
• Establishes and maintains corrective action plans and follow up to ensure timely resolution of identifiedissues
• Completes other duties as assigned

• Bachelor's degree
• Experience conducting quality assurance and continuous improvement activities preferred
• Three plus years' experience in quality management
• Excellent customer service skills
• Knowledge or previous experience working in an office setting with computers, phones, and other related tasks

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

This position is subject to a level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.