Bond Underwriting Technical Assistant

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Under technical and moderate direction, this position supports the daily service demands of our agents and underwriting team and requires a thorough understanding of billing and underwriting system transactions, State specific LOB filings and system error correction. Under direct supervision, this position works within a letter of authority issued by the underwriting supervisor on assignments of moderate to low complexity, hazard grade, and premium. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Support Underwriting Staff. Assist underwriters in obtaining various credit reports utilizing reporting tools provided by the different bureaus. Request financial statement from agents.
• Clear and open communication with internal staff and agents. Ensure accuracy of information and adherence to company underwriting standards and philosophy. Reinforce the ease of doing business with Selective by meeting or exceeding customers' expectations and service quality on a consistent basis.
• Respond to all inquiries in a timely manner on coverage, renewals, billing questions and making bond adjustments based upon granted authority level. Take necessary measures to obtain information needed to finalize inquiries/transactions. Maintain a suspense and follow-up system for outstanding underwriting items.
• Processes renewals, riders, cancellations, manual bond issuance including OFAC screening, handle BOR's in accordance with established guidelines and process reports, correspondence under the direction of assigned underwriters. Revise all forms as necessary.
• Service customer billing inquiries which require the ability to reconstruct account billing activity based on knowledge of the billing system. Work with billing department regarding bonds in collections prior to processing cancellations. Submit work tasks in the billing system as needed.
• Provide guidance to internal and external customers regarding various underwriting information.
• Answer direct phone calls and call center calls (Finesse). Open and date stamp mail, distribute appropriately. Reply to daily email inquiries within 24 hours. Monitor Bond group mailbox and email fax queues.

Knowledge and Requirements

Demonstrate proficiency in the usage of all supplied desktop tools; including the automated underwriting system and email. Display confidence and a willingness to take ownership of a request or problem.
Demonstrate strong verbal and written communication skills.
Demonstrate the ability to see the big picture while responding to changing conditions.

Education and Experience

High school diploma or equivalent
0-3 years of Commercial Lines experience
Insurance Institute of America (IIA) Certification preferred

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.