Lead Specialist, Collections Admin & Recovery

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

About This Role:

Key Accountabilities:

Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. Complete compliance training and adhere to internal procedures and controls, as required. Report any known violations of compliance policy, laws, or regulations. Report any suspicious customer and/or account activity. If applicable, ensure direct reports meet the above requirements and take action to address employee performance issues

Effectively apply Management practices in planning and overseeing the work of the staff in the Collection Administration and Recovery Departments.

(Coll. Admin) Administer the Service Member's Civil Relief Act to achieve the highest levels of compliance with federal law and customer satisfaction as appropriate to your role.

(Recovery) Compile, develop and distribute recall and credit balance reports to collection agencies and managers on a monthly basis

Assist manager with day to day coaching, feedback, reporting, performance evaluation and assignment of work priorities/workloads for the Collection Administration and Recovery staff.

Maintain a current and comprehensive knowledge of Laws applicable to your role including but not limited to; FDCPA, Bankruptcy, Pre-Legal matters, Deceased, Deceased Fraud, SCRA, Divorce and Recovery Department functions.

Work collaboratively with external vendors, bank managers and assigned customer to provide customer service and answer questions regarding status of collection efforts on Bankruptcy, Pre-Legal, Deceased, Deceased Fraud, and Recovery Department agency functions as warranted.

Ensure that your staff investigates all collections leads in an effort to file claims in a timely manner. Monitor and ensure daily workflow is being completed as necessary to ensure that correspondence, claims on Deceased, bankrupt, and assignment of accounts to agencies for collection of deceased, bad debt and litigation on existing pre-legal accounts and bankruptcy abuse matters are processed in a timely fashion.

Exhibit professional behavior and promote positive working relationships.

• Exercise a willingness to be a resource to colleagues and staff.

• Complete special projects as assigned within allotted time frames.

• Be accountable for continuous best efforts to complete the job assigned.

• Actively and openly support all company programs and policies.

• Adhere to all First National Bank and department policies and procedures including but not limited to; Code of Ethics, confidentiality, and legal requirements for calls and dress code.

• Maintain a regular and predictable record of attendance within established department guidelines.

The Ideal Candidate for This Role:

Knowledge, Skills, Experience and Education:

Required:

High School diploma or GED

Excellent verbal and written communication skills

A minimum of 1-2 years supervisory or management experience.

A minimum of 1-2 years of Collection experience

Ability to prioritize and complete workloads with overlapping timelines of completion

Desired:

• Working knowledge MS Office emphasis Excel and Outlook Word
• Previous work experience in a supervisory/leadership Role
• Detail orientated with excellent organizational skills
• Ability to multi-task
• Previous experience providing training and orientation to new employees
• Previous experience in the development of highly detailed procedures and work aids

Preferred Skills and Abilities (desired not required):

* Knowledge of the First Work, TBS, RMS, ICE, E-Gain, First Impression.

* Excellent PC skills desired

Ability to Coach/Lead/Motivate others is a must-have requirement

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.