Epic Analyst II (Health Information Management)

• Area Resource. Serves as a team resource with a deepening knowledge of assigned operations, the related Epic application and relationships with other Epic products. Begins to specialize in a particular area of a broad process (e.g., an area of the revenue cycle, inpatient, ambulatory). Solutions typically involve changes to data, rules, and templates and often have large downstream implications.
• Business Solutions. Engages end-users in operations to understand business needs (process, data and/or reporting) and the context for the current state. Conducts technology and operations analyses to identify root causes to problems or solutions to new requirements which are generally moderately complex.
• Triage/Troubleshooting. Participates in analyzing tickets to identify need for project-based work (e.g., enhancement, system modifications). Typically conducts initial scoping of moderately complex requests. Responds to and triages tickets involving moderately complex maintenance requests typically encompassing an analysis or investigation of root cause (i.e., investigatory peripheral device support).
• Builds/Configurations. Following departmental protocol, independently performs moderately complex configuration to address business needs. Records decisions and applicable business rules and prepares or may assist in preparing user documentation. Review the status of projects and issues on an ongoing basis with leadership.
• Integrations. Coordinates the implementation of solutions impacting the supported application, the external vendor, end users, and supporting technical teams. Researches and analyzes the functionality of vendor and internally developed applications as it relates to the supported application. Identifies potential implications to management for integrations within the department's core Epic application, associated devices, non-Epic applications and vendors.
• Upgrades and Ongoing Maintenance. Participates in upgrades by reviewing release notes that impact the supported Epic application. Outlines the necessary build and/or testing for review by senior team member or manager. Communicates upgrade milestones to project team and customers and manages to these. Escalates to manager as appropriate. Creates, maintains and updates relevant test scripts. Performs intermediate system maintenance.
• Communications. Engages in ongoing communication with super-users and their managers related to supported application and operational processes. Employs strong communication skills to explain moderately complex issues and influence others in reaching and implementing effective solutions. May represent the team in internal/external meetings.
• Leadership & Professional Development. Guides less experienced team members in necessary build and testing. Provides analytical and technical guidance to team members and clients. Manages own project work or that of a small team ensuring completion according to schedule, etc. May attend and present at external forums (i.e., Epic XGM Support - Expert Group Meeting).

• Bachelor's Degree. An Associate's Degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's Degree.

• 1 year of experience directly involved in Epic application support and/or implementation in the targeted application required. 3 years of experience directly involved in Epic application support in the targeted application(s) preferred.
• Experience with Epic HIM Applications and Hyland Onbase preferred.

• Epic certification in first CORE application specific to the role/department.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.