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Job Summary Are you passionate about innovation that transforms everyday products into extraordinary experiences?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Health & Biosciences:Channeling our passion for nature and bioscience into sustainable, life-enhancing technologiesthat powerinnovative solutions across healthcare, food, consumer and industrial markets. The role is tied to our Rochester, NY location. Be part of a creative, agile team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You'll Make a Difference
- Oversee the end-to-end Order to Cash (O2C) process in alignment with SarbanesOxley Act compliance requirements and lead customer complaint and service case management across daily regional operations.
- Lead and participate in Order to Cash complaint investigations at the regional level, ensuring timely resolution and process transparency.
- Manage the Regional Customer Service organization's service levels for both internal and external customers, ensuring adherence to performance expectations.
- Build and maintain strong partnerships with regional and global stakeholders to support operational alignment and bestpractice sharing.
- Drive continuous improvement initiatives across Order to Cash processes and Service Level KPIs, including ontime delivery, order entry accuracy, compliance performance, and customer complaint lead time.
- Participate in internal and external audits as required, ensuring full documentation readiness and compliance.
- Establish Regional Customer Service objectives and strategies based on Global Operations priorities, and lead regional Order to Cash projects while contributing to global initiatives.
- Manage regional operational costs and customer service budget to ensure financial discipline and efficiency.
- Develop organizational capability within the Regional Customer Service team, supporting career progression and succession planning.
What Makes You the Right Fit
- Bachelor's degree or higher in Supply Chain Management or Business Administration.
- 10+ years of experience in Customer Service or Supply Chain within a businesstobusiness environment.
- At least 5 years of direct people management experience.
- 5-10+ years of subregional or regional management experience.
- Strong knowledge of Supply Chain Management and the endtoend Order to Cash process.
- Advanced proficiency in Microsoft Office tools.
- Working knowledge of SAP.
- Basic financial literacy and experience working with operational budgets.
- Fluent business English communication skills.
- Strong interpersonal and communication skills across all levels of the organization.
- Highly collaborative mindset and effective team player.
- Strong crosscultural awareness and ability to foster an inclusive work environment.
- Proven ability to lead change and deliver measurable results.
How You Would Stand Out
- SAP functional training or certifications related to O2C or Customer Service.
- Advanced proficiency and formal training in Microsoft Office applications (Word, Excel, PowerPoint).
- Training or knowledge of Incoterms and payment terms.
Why Choose Us?
- Training opportunities
- Learning and development programs
- Our benefits package includes medical, dental, vision, 401k, vacation, holidays, paid parental leave (maternity and paternity), and an annual bonus plan.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
$111904- $139880
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International Flavors and Fragrances
parental leave, 401(k)
Jan 30, 2026