Medical Group Scheduler-PRMC
 Presbyterian Healthcare Services | |
life insurance
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 United States, New Mexico, Clovis | |
 Jan 29, 2026 | |
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Location Address: 2421 W 21st Street, Suite B , Clovis, New Mexico 88101-2006, United States of AmericaCompensation Pay Range: Minimum Offer $: 15.59Maximum Offer for this position is up to $: 21.64Now hiring a Medical Group Scheduler-PRMCSummary: Coordinates the encounter or episode process for the customer/patient including scheduling appointments, entering referrals, updating patient demographics and facilitating the Advanced Access processType of Opportunity: Full timeJob Exempt: NoJob is based : PMG - Plains Regional Medical Center Outpatient SurgeryWork Shift: Days (United States of America)Responsibilities: *Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions. Monitors the daily patient schedule, places reminder calls and identifies no shows for rescheduling.*Ability to review schedule, anticipate errors and take corrective action. *Verifies patient demographics and insurance information. *Answer telephones, takes complete and accurate message and relays information appropriate party to support operational aspects of patient care. Ability to answer questions regarding hospital and departmental operations, policies and procedures. *Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing requested material to other PHS departments facilities and other appropriate facilities. *Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate. *Enters referrals into EPIC to support patient care. *Exhibits extensive knowledge and understanding of the Advanced Access Process. Monitor provider schedules and correct as needed. Work with provider/nurse team to ensure patient access. Follows team appointment and same day appointment guidelines. Generate and track Team appointments and Access forms *Recognize calls requiring special handling and attention following the EMTALA procedures and redirects the call accordingly. *Initiate the referral process and faxing of approved referrals. Also providing answers to patients inquires regarding a referral or the referral process. *Attend monthly meetings. Qualifications: High school (G.E.D) required. Minimum 9 months of work experience in office, healthcare, or customer service environment is required. Must pass EPIC competency for scheduling within 90 days of hire. One or more years experience in a provider office or one year or more in call center environment or similar environment preferred.All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Why work at Presbyterian? About Presbyterian Healthcare Services Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services | |