Compliance Coordinator - Supportive Services for Veteran Families

Job Objective: The SSVF Compliance Coordinator will be responsible for ensuring all program compliance in accordance with the Department of Veterans Affairs (VA) SSVF Program Guide for the Kansas and Western Missouri Division. This position will also assist with Commission on Accreditation of Rehabilitation Facilities (CARF) surveys and compliance, internal reviews of Kansas and Western Missouri, as well as VA and external audit reviews.

Essential Functions:

Compliance, Audit, and Monitoring Management

• Develop and implement an internal file audit plan for SSVF staff
• Conduct monthly, quarterly, and annual internal client file audits
• Maintain a minimum of 95% audit accuracy
• Follow up on all internal file audit deficiencies to ensure timely correction
• Collaborate with the SSVF Program Director to develop and implement a contract monitoring preparation plan that ensures all monitoring and audit evaluations are passed with no significant findings
• Continuously monitor the VA SSVF Program Guide, VA Data Guide, Executive Orders, OMB Circulars, and other relevant regulations for updated contract compliance requirements
• Update and train staff on new or revised compliance requirements
• Assist the SSVF Program Director with the implementation of CARF standards and preparation for CARF surveys




• Ensure staff follow policies, procedures, and practices that meet CARF accreditation standards for continued accreditation
• Collaborate with Corps where SSVF are located to ensure CARF standards are adhered to in accordance with Working Together Agreements




• Assist the SSVF Program Director with preparation for VA and external audits, and monitoring visits
• Conduct fieldwork, including periodic site visits and meetings, to ensure contract compliance and review site-level files, processes, and records, to include staff/participant safety and risk management
• Provide guidance to Regional Managers on the implementation of Continuous Quality Improvement (CQI) processes to enhance compliance, quality, and program outcomes




• Oversee client record reviews for accuracy and completeness, including Homeless Management Information Systems (HMIS) data integrity and error correction
• Manage personnel training related to case record and HMIS data requirements in accordance with SSVF standards




• Prepare and submit timely compliance reports as requested

Eligibility and Operations Management

• Develop and implement a process, based on the VA SSVF Program Guide, to ensure complete eligibility documentation for:




• Individual eligibility
• Household eligibility
• Income eligibility
• Housing status eligibility
• Recertification of eligibility




• Review all Entry, Recertification, Exit, and Temporary Financial Assistance (TFA) expenditure documentation, including case notes and uploads, to ensure compliance with SSVF Program Office expectations
• Assist the SSVF Program Director in monitoring TFA expenditures in accordance with the approved budget




• Conduct spot checks to verify TFA funds are expended per SSVF guidelines and target goals are met
• Identify changes in community or population characteristics impacting TFA needs and communicate these to the SSVF Program Director
• Monitor and track all SSVF TFA fiscal spending to ensure compliance with program limits
• Ensure Veteran eligibility for TFA by verifying all supporting documentation is obtained, maintained, and updated throughout enrollment




• Oversee the review, preparation, submission, and compliance management of governmental and non-governmental grant and contract applications (including agreements, MOUs/MOAs, and related documents) to ensure accuracy, adherence to applicable regulations, and alignment with approved budgets, terms, and deliverables




• Review proposed grant budgets prior to submission to ensure consistency with proposal requirements and compliance with established guidelines
• Develop and maintain a record system of grants and their compliance requirements for effective monitoring and reporting

Information Systems Management

• Ensure all data maintained in The Salvation Army Information Management System is updated and accurate at entry, recertification, exit, and TFA expenditures
• Responsible for developing customized reports for management and staff to ensure contract compliance
• Develop electronic file monitoring worksheets for every client file to be used as a tool for internal audits

Direct Services

While the essential duty of the SSVF Compliance Coordinator is ensuring program compliance, the secondary role of the SSVF Compliance Coordinator is to provide direct services as required and based on the needs of the program and participants.

Direct services may include:

• Participant Screening, Eligibility, Intake, and Assessment
• Strengths-Based and Housing First Case Management
• Housing Stability Case Planning
• Housing Counseling, Advocacy, and Mediation
• Temporary Financial Assistance and Recertification
• Service Coordination
• Discharge Planning
• Documentation and Client Confidentiality

Additional Expectations

• Successfully satisfy the training requirements associated with the position and as required by The Salvation Army

• Perform additional program-related tasks at the discretion of the SSVF Program Director.

Skills/Abilities:

• Ability to work with a diverse population.
• Good communication skills (oral and written).

• Emotional maturity, honesty and flexibility.
• Demonstrate independent and critical thinking skills.

• Supportive of administrative and program objectives.
• Ability to operate office equipment including telephone, personal computer, copier, fax, and scanning equipment.

• Successfully satisfy the training requirements associated with the position and as required by The Salvation Army.
• Demonstrate initiative and proactive problem solving.
• Maintain independent judgment while collaborating effectively.

• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices. (required)

Minimum Qualifications

Education: BA/BS required; bachelor's degree in a field related to administration, management, or social work preferred.

Experience: Experience in conducting, coordinating, or managing audits and compliance programs, or prior service in a managerial or administrative capacity with substantial responsibility for contract administration and organizational compliance.

Certifications/Licenses: Caseworker Certification (within 60 days of employment)

Supervisory Responsibility: None

Physical Requirements: Include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting; grasping, pushing, pulling objects; reaching overhead; lifting up to 25 lbs. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Travel: Ability to travel up to 75% of the time. Most travel is accomplished in one day with periodic overnights out of town due to distance and time requirements.

Driving: Must possess a valid driver's license from the state of residence. Must be approved and maintain approval through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions: Work is routine with infrequent interruptions and changing priorities. Workload is predictable and manageable. Deadlines are a regular part of the job. Under direction where definite objectives are established, must plan, and arrange a moderate portion of own work, referring only unusual cases to supervisor or others, and possess the ability to prioritize activities. Will often engage with other staff to influence, motivate, manage work, and address barriers. This position will require infrequent weekend and evening work.

All employees recognize that The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back to work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.