Program Manager

Department of Neurology - Division of Neurocritical Care/Stroke
University of Southern California (USC)

USC's Department of Neurology is seeking aProgram Managerto join the Division of Neurocritical Care/Stroke. This role supports faculty, hospital partners, and clinical leadership by managing day-to-day operational, quality, and programmatic functions across multiple stroke and neurocritical care initiatives.

Required Qualifications

• Bachelor's degree in healthcare administration, nursing, public health, business, or a related field.

• Experience in healthcare program management, operations, quality improvement, or clinical services.

• Demonstrated ability to manage complex, multi-site programs and collaborate with physicians, clinical teams, and hospital leadership.

• Strong organizational, communication, and project management skills.

• Experience working with data, dashboards, reporting tools, or quality metrics in a healthcare setting.

Preferred Qualifications

• Clinical background strongly preferred, particularlynursing or allied healthexperience.

• Prior experience working within astroke program, neurocritical care service, or neurological emergency program

• Familiarity withTeleStroke programs, stroke certification requirements, or regional referral networks.

• Experience withquality and regulatory programssuch as GWTG, eCQM, or similar stroke-related performance initiatives.

• Knowledge of healthcare analytics platforms, database management, or health information systems.

Key Responsibilities

• Oversee daily operations and logistics for theTeleStroke and Neurological Emergency Program, supporting 7 spoke hospitals (5 referring to Keck).

• Manage stroke process improvement and quality initiatives, including data tracking, dashboards, and reporting (HealtheAnalytics, eCQM, GWTG).

• Lead and supportquality improvement (QI/PI) projects, meetings, and documentation portals.

• Coordinate programmatic initiatives such as server migrations, database development, and analytics dashboard creation.

• Drivemarketing and outreach effortsto surrounding hospitals, including development of collateral materials and referral-building collaborations.

• Leadcommunity-based education and outreach events.

• Support system-wide initiatives including:

  • Keck Quality Team and Patient Experience efforts

  • Stroke Team Activations and Rapid Transfer Program

  • USC Arcadia Neurocritical Care/Stroke Service Line

  • VHH TeleStroke Program

  • Norris Stroke Team Activations

Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.

This position is hybrid and employee must report to work at the CHP Center for Health Professions in Los Angeles, CA when scheduled. Work hours and on-site days may be subject to change depending on business needs.

The annual budgeted salary range for this position is $109,264 - $116,902. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Impact of the Role

This position enhances operational efficiency, reduces administrative burden on clinical staff, prevents costly inefficiencies, and supports revenue streams tied to referrals. Strategically, the Program Manager strengthens Keck's position as a regional leader in stroke care by fostering collaboration, improving quality, and ensuring long-term service line sustainability.