New

Patient Care Manager RN Hospice

Optum
United States, Arkansas, Little Rock
Jan 23, 2026
There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work.(sm) - Undergraduate degree or equivalent experience. Our Team is growing here at Elite Hospice Forrest City, AR, and we would love to have you! Job Summary: Registered Nurse who serves as a clinical leader for clinical staff in the hospice agency, as well as an alternate to the Executive Administrator/Executive Director, if not available. The Patient Care Manager strives to ensure regulatory compliance, clinical excellence, adherence to up-to-date plans of care, and financial and administrative control of agency processes. Essential Functions: * Assists Executive Administrator/Executive Director/Director of Clinical Operations with all patient care activities to ensure the delivery of safe and efficient patient care which adheres to relevant standards of accepted nursing, regulatory, medical practice, and payer source criteria. * Responsible for compliance with hospice policies and procedures as well as compliance with local, state, and federal regulatory requirements governing the practice of the assigned team. * Actively promotes and directs assigned team regarding quality of care and safety of patients, as well as staff. * Engages in thorough problem resolution and complaint investigation. * Provides in-services to staff to promote the health and safety of the patient, to familiarize staff with regulatory issues and agency policy and procedures, and to address any identified educational needs. * Assists Executive Administrator/Executive Director/Director of Clinical Operations with employment of qualified personnel including verification of licensure or certification as required by state and/or federal regulation, prior to employment and annually thereafter. * Completes evaluations and competency assessments timely and according to hospice agency policy, as well as state and federal regulatory requirements. * Assists Executive Administrator/Executive Director/Director of Clinical Operations with adherence to policy and procedure manuals that establish and support the highest possible quality of care to patients and families. * Follows hospice agency and company policies and procedures related to human resources expectations and potential disciplinary action(s) for assigned team. * Ensures initial and ongoing orientation for assigned team and collaborates with Executive Administrator/Executive Director/Director of Clinical Operations on evaluation of assigned team members. * Ensures compliance with regularly scheduled continuing education for assigned team. * Assists Executive Administrator/Executive Director/Director of Clinical Operations with oversight of care provided by staff that promotes the health and safety of the patient. * Assists Executive Administrator/Executive Director/Director of Clinical Operations to validate that agency policies are enforced. * Assists Executive Administrator/Executive Director/Director of Clinical Operations with staff recruitment to ensure that adequate staffing is maintained. * Serves as a contributing member for Interdisciplinary Group, Quality Assurance Performance Improvement initiatives, including completion of chart audits and strategic agency planning. * Participates in QAPI plan and processes. * Serves as liaison between agency personnel and administration. * Provides patient care according to plan of care, as ordered by the physician. * Maintains strict patient confidentiality. * Maintains personnel file, completes assigned education, and completes applicable inservices. * Participates in Administrator On Call rotation. * All other duties as assigned. Job Qualifications: License Requirements * Current RN licensure in the state of practice and one year of clinical experience. * Current CPR Certification. * Current driver's license, valid vehicle insurance, and access to a dependable vehicle, or public Job Requirements: RELATIONSHIPS: Chairman / CEO: Contact is not required to perform this job. RELATIONSHIPS: Community at Large: Frequently (at least three times a week). RELATIONSHIPS: Conducting meetings / leading group discussions: Weekly RELATIONSHIPS: Consultants / Contractors: Occasionally (at least once a month). RELATIONSHIPS: Employees of Outside Organizations: Rarely (less than one time a month). RELATIONSHIPS: Foreign languages: Never RELATIONSHIPS: Government Agencies: Rarely (less than one time a month). RELATIONSHIPS: Guidance: General guidelines and references are used with some discretion. Projects are assigned with latitude for decision-making and setting of priorities. Specific problems should be referred to supervisor for clarification of policies and procedures before proceeding. RELATIONSHIPS: LHC Groups corporate financial, marketing, or business strategies: This job does not require access to this type of information RELATIONSHIPS: Making formal presentations and speeches: Occasionally RELATIONSHIPS: Media: Contact is not required to perform this job. RELATIONSHIPS: Other Employees Outside the Department: Occasionally (at least once a month). RELATIONSHIPS: Other Employees Within the Department: Frequently (at least three times a week). RELATIONSHIPS: Other Industry Organizations: Contact is not required to perform this job. RELATIONSHIPS: Other Managers Inside the Department: Frequently (at least three times a week). RELATIONSHIPS: Other Managers Outside the Department: Occasionally (at least once a month). RELATIONSHIPS: Other Staff, Including Physicians: Frequently (at least three times a week). RELATIONSHIPS: Participating in meetings: Weekly RELATIONSHIPS: Patient billing, financial status, or insurance coverage: This job requires use and analysis of this type of information RELATIONSHIPS: Patient history or status, physical / emotional assessment, or clinical data: This job requires use and analysis of this type of information RELATIONSHIPS: Patients' Families: Constantly (at least once per day). RELATIONSHIPS: Patients: Constantly (at least once per day). RELATIONSHIPS: Personal data on employees: This job does not require access to this type of information RELATIONSHIPS: President / COO: Contact is not required to perform this job. RELATIONSHIPS: Problem Solving / Thinking Skills: Well Defined Little clarification of information is necessary. RELATIONSHIPS: Professional Associations: Rarely (less than one time a month). RELATIONSHIPS: Prospective Employees: Occasionally (at least once a month). RELATIONSHIPS: Regulatory / Accrediting Agencies: Rarely (less than one time a month). RELATIONSHIPS: Schools / Universities: Occasionally (at least once a month). RELATIONSHIPS: Students: Occasionally (at least once a month). RELATIONSHIPS: Teamwork and Collaboration: This job is a patient care manager in the departmental work team. Has responsibility and accountability for team activities. RELATIONSHIPS: Vendors / Suppliers: Occasionally (at least once a month). RELATIONSHIPS: Verbal communications: Daily RELATIONSHIPS: Vice Presidents: Contact is not required to perform this job. RELATIONSHIPS: Written communications: Daily SUPERVISORY: Supervisory / Managerial Breadth: Work leader for one or more employees doing similar or related work in the same department. Does not hire or discipline. May supervise the workload of a group of employees. WORKING ENVIRONMENT: Balance: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Bend / Stoop: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Bloodborne Pathogens Exposure: OSHA Category III - Routine / anticipated exposure. Work involves exposure to blood, body fluids, or tissue. WORKING ENVIRONMENT: Chemotherapeutics: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Climb: Never WORKING ENVIRONMENT: Climbing Stairs: Job requires the ability to walk up and down stairs on a regular basis. WORKING ENVIRONMENT: Crawl: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Ergonomic Risks: Some portions (less than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures. WORKING ENVIRONMENT: Exposed to Temperatures of 100 F and More: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Exposed to Temperatures of 32 F and Less: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Exposed to noise & vibration: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Exposed to wet & humid conditions: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Forceful or prolonged exertions of the hands: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Fumes & Dust: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Infectious Waste / Body Fluids: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Involves being inside: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Involves being outside: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Kneel: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Lift, carry, push, pull - Maximum 10 lbs: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Lift, carry, push, pull - Maximum 20 lbs: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Lift, carry, push, pull - Maximum 50 lbs: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Lift, carry, push, pull - Maximum over 50 lbs: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Lifting: Job requires lifting over 30 pounds. WORKING ENVIRONMENT: Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing or machine operations. WORKING ENVIRONMENT: Must be able to Hear: Continually = 67% - 100% of the time. WORKING ENVIRONMENT: Must be able to See: Continually = 67% - 100% of the time. WORKING ENVIRONMENT: Must be able to Speak: Continually = 67% - 100% of the time. WORKING ENVIRONMENT: Must be able to use both hands: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Must be able to use one hand: Continually = 67% - 100% of the time. WORKING ENVIRONMENT: Needles: Continually = 67% - 100% of the time. WORKING ENVIRONMENT: Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning patients, equipment, or materials. WORKING ENVIRONMENT: Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting patients, material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day. WORKING ENVIRONMENT: Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or much of work is performed with exposure to temperature / weather extremes. Working surfaces may be unleveled, slippery, or unstable. WORKING ENVIRONMENT: Radiation: Never WORKING ENVIRONMENT: Reach above shoulder level: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Regular repetitive tasks: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Restrictive workstations, or awkward postures: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Safety Equipment: Job may require the use of safety equipment, such as HEPA mask, for infection prevention. WORKING ENVIRONMENT: Sit: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Squat: Occasionally = 1% - 33% of the time WORKING ENVIRONMENT: Stand: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Supervisory WORKING ENVIRONMENT: Toxic Chemicals: Never WORKING ENVIRONMENT: Travel: Significant portions (more than 50%) of daily assignments require travel to client/resident/patient locations or other work sites, via car or public transportation. WORKING ENVIRONMENT: Walk: Frequently = 34% - 66% of the time WORKING ENVIRONMENT: Work Schedule: Work may require evening, night, holiday, or weekend assignments on occasion. UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed. Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.