New

Client Support Specialist II

TEKsystems
$20.58 / hr
life insurance, sick time, 401(k), retirement plan
United States, Utah, Lindon
Jan 23, 2026
Description Implementation Specialists are a part of our Client Onboarding team which focuses on delivering a smooth and easy starting experience to new clients. This role is both internal and external facing and responsible for integration, implementation, testing and training on our software within a 3rd party partnering software. You will be remotely assisting with all hardware and software as well as our solutions and services during and immediately following the implementation process. An Implementation Specialist is expected to understand computer and network functions enough to be able to identify and resolve complications that arise during configuration and testing. Essential Duties Integrate and implement software solutions, hardware and services for new client accounts Remotely install hardware and software Setup and configure integrated hardwareEnter client processing account credentials into partner software Configure integration with partner software Test and confirm ability to perform all integrated featuresTrain clients on how to use integrated features and reporting tools Clearly and concisely document all client interactions according to department procedure, keeping detailed, accurate notes; update account statuses as needed Provide customized training on standalone hardware and online portals Provide custom tailored training to clients on use and best practices for online virtual terminal, credit card and ACH reporting, payment requests, and user creation based on their business needs Provide detailed training on integrated business analytics toolsTrain clients on setup, use and function of non-integrated, standalone EMV devices Approach every client interaction with the client's specific needs in mind Provide every client with a 'White Glove' experience by helping them feel and understand our passion for their success Help our clients understand the value, not just the function, of our software, solutions, and services Understand our clients business timelines, monitoring their account, and following through with our clients as they pass their important onboarding milestones Receive and accept client feedback, coordinating with other departments as necessary to drive a continuous differentiated, positive experience for the client Communication and Collaboration Frequently collaborate with partners and internal development teams to improve documentation, processes and resolve client concerns Utilize Gmail to respond to client email requestUtilize Google Meetings to interact with clients and provide group trainings Utilize other G Suite services to communicate with internal teams Perform the necessary level of data verification for client interactionsUnderstand the basics of PCI requirements for clients and be able to help answer or direct their PCI related questions Post Implementation ResponsibilitiesFollow-up with clients on their go-live date to confirm successful processing. Provide additional training or configuration as necessary Facilitate communication between the client and appropriate parties for questions or requests as necessary Skills help desk support, network support, troubleshooting, help desk, technical support, customer service Additional Skills & Qualifications Required Qualifications 2-3 years of Implementations experience (or equivalent in technical support and client success) Ability to troubleshoot Windows and Apple based Operating Systems Understanding of high level concepts around Terminal Services, Cloud Based Software and Software as a Service (SaaS) Understanding of home/ business networks (wire and wireless) using multiple network technologies and consumer/business peripherals, such as switches, routers, modems, printers, etc. Understanding of networking technologies TCP/IP, DNS, and firewalls Understanding of internet connectivity using cable, DSL, satellite, dial-up Understand Terminal Services, their functions/limitations, and how to configure software and hardware in that environment Preferred Qualifications Previous experience with Salesforce, Confluence, and G SuiteUnderstand the concepts around load balanced servers and distributed computing Understand the concepts around Virtual Machines, how they are used and how setup varies when using a virtual machine Job Type & LocationThis is a Contract position based out of Lindon, UT. Pay and BenefitsThe pay range for this position is $20.58 - $20.58/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Lindon,UT. Application DeadlineThis position is anticipated to close on Jan 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.