ZTD GMS Operations Lead

States considered: IA
Role Description:
The ZTD GMS Operations Lead will be responsible for supporting the ZTD GMS Business Partner across all site technology areas. The Analyst works to ensure the effective ongoing technical operations with key focus on manufacturing technologies including ERP, digital services, business intelligence, network, security, Compliance and Infrastructure. The role will include assisting global cross functional teams in delivering projects and solutions that help drive, support and sustain the local manufacturing site. The position will also oversee the support of local applications and systems.

Site Responsibilities\Innovation Drivers:
* Provides ongoing support for local GMS site specific and/or non-standard business systems and will assist with development and implementation of global solutions.
* The incumbent engages and partners with the respective Zoetis ZTD solution teams to determine solution fit within the current application portfolio (Infrastructure and Compliance)
* Engages with the business to identify and define scope for continuous improvement and cost-saving activities.

Information Technology Services:
* Accountable for the effective delivery of local solutions that align with key processes across ZTD including Infrastructure and Compliance.
* Partners with business to ensure that they understand and can effectively leverage service offerings available from other GMS Sites or Zoetis Departments.
* Secures appropriate resources for projects, engaging with the business, and facilitating service delivery.
Collaborates and Coordinates with Global ZTD Functions:
* Where global solutions are not available, the role ensures local site development aligns with global development and platform standards (Infrastructure and Compliance).
* Leverages ZTD Shared Service support.
* Acts as a point of escalation on critical break/fix support, working with site process owners and global system support teams as appropriate.
POSITION RESPONSIBILITIES:
On-the-ground Operational support for ZTD Global Teams:
* Local support for Global solutions (Empower update/troubleshooting, PasX, Nugenesis,...)
* Local support for Enterprise solutions (L2-L3 ZTD support (SAP); GRC requests; Specialty devices support Like Handhelds)
* Local support for Global/Local Events (meetings, Town halls, ...)
* Local support on VMRD collocated sites (infrastructure)
* Local support for infrastructure:
* P1-P2 communication and coordination
* Meeting rooms and IPT support on site
* Compliance and safety paperwork for NTT/Verizon Field
* Patching Cables (Cabinets/network drop points)
* Horizontal cabling design and coordination (Copper, Fiber).

Cybersecurity Risk Management (support/design/testing/documentation) :
* Virus threat response (Office and non-office machine working and out of working hours)
* Eye inspect report events follow up and communication
* Firewalls and network changes to troubleshooting ZTD/Business managed solutions
* PoC testing for new designs.
* Security Patching coordination and testing Benchtop devices
* Physical security cabinets (5s)
* ZTD obsolescence ELAN infrastructure (servers/computers)
* Documentation/standards/policies review and support
* ZTD application password rotation (except when budget needed)
* TPRM for current and new vendors.
* Quality management (AGRC deviations, Actions, Events)

Applications Operational Support:
* Business managed solution Break fix/troubleshooting and upgrade support
* IDAM integration and support (AD, FNC, SVC, Groups, GPOs,...)
* Reporting (SharePoint, Shared folders, PBI, Acrobat,...)
* Data integrity (SailPoint, Nugenesis, Commvault,Acronis, Druva, Shared folders,... )
* GxP Documentation/ KBA/ Service Desk alignment
* OEM and Specialty devices deployment (Tablets, Zebra printers, Barcode readers, wireless)
* Infrastructure Coordination and L2-3 support
* Ms Office support (Spreadsheets, local databases, ...)

ServiceNow Management:
* ZTD GMS incident management, escalation and coordination
* Cis management for ZTD GMS infrastructure and applications.
* Service Desk metrics and communication.

Experience and Education:
Education:
BS/BA degree preferred.

Experience:
* 5+ years in the following areas:
* Business process analysis and design; ability to translate business needs into technical requirements
* Clear understanding of software development lifecycle and Application support; Project Management; Working knowledge of networking and systems design
* Familiarity with system development methodologies
* Client support of medical devices manufacturing and quality operations.
* SAP knowledge a big plus

Technical Competencies:
* Managing Systems Development Lifecycle
* Data Analytics Tools (PowerBI, Plateau, etc.)
* Software Development Tools and Languages (Examples: Visual Studio, SQL Developer, VB6 and VB script, ASP, .NET - VB, C++, and C#, TFS, legacy technologies, etc.)
* Database Knowledge (SQL queries and procedures, Oracle, SQL Server, Access)
* Business Process Analysis & Design

Skills:
* Excellent written and oral communication skills
* Strong Customer focus
* Strategic thinking and analytical skills
* Fluency in English (written and spoken) is required.
* Project management experience preferred
* Experience with SDLC methodologies
* Application P1-P2 incident communication and coordination

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.