Community Association Coordinator

Located just six miles from Walt Disney World Theme Parks, The Grove Resort & Water Park Orlando puts Orlando's world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. The property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome and assist our community members and potential buyers, providing exceptional service and support. As a Community Association Coordinator, you will play a pivotal role in embodying excellence, fostering a sense of community and trust. Your efforts will create positive experiences and lasting relationships. Additionally, you'll ensure owner service requests are handled professionally and timely, while maintaining accurate owner accounts.

Essential Job Functions:

• Prepare relevant documentation for potential buyers.
• Discuss Condominium Bylaws and Program Terms with current and potential owners.
• Fosters strong working relationships with owners, potential buyers and with other departments by communicating effectively.
• Process closing documents and maintain individual unit owner records.
• Assist in maintaining accurate HOA receivables.
• Assist unit owners with inquiries and prepare monthly rental statements.
• Conduct necessary research and correspondence.
• Maintain accurate records and files, including updating owner File Audit worksheet.
• Prioritize tasks and work independently as needed.
• Fulfill any other tasks assigned by the manager or department head.
• Effectively communicate with all departments to ensure coordinated operations.

Hotel Specific:

• Proficient communication with hotel guests, owners, potential buyers, team members, vendors, and contractors.
• Strong interpersonal skills to build and maintain positive relationships.
• Ability to manage multiple tasks concurrently and adhere to deadlines.

Physical Demands:

• Ability to sit for long periods of time
• Stand and walk frequently throughout the hotel during the shift
• Exercise judgement in evaluating situations and making sound decisions

Qualifications:

Education:

• High school diploma or its equivalent.

Experience:

• Community Association Manager License (CAM) is preferred
• Must possess a minimum of 3 years hotel guest service experience.
• Confident utilizing MS outlook, Word, and Excel
• Prior experience in Homeowner Associations (HOA) or Condo Owner Associations (COA).
• Bilingual English and Spanish Preferred.
• Prior experience in Rental Management

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Self-Starter - Inspired to perform without outside help
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

2 years: Administrative skills (preferred)
2 years: Hospitality Industry (preferred)

Skills