Team Lead

The Division of Enrollment Management at Rutgers University-Newark is dedicated to attracting, admitting, and supporting students throughout their academic journey. The division includes several key areas: One Stop Student Services (which integrates the Office of Financial Aid and the Registrar's Office), the Office of Graduate and Undergraduate Admissions, and the Center for Pre-College Programs.

The Team Lead provides day-to-day leadership and operational oversight for Senior Program Coordinators within the One Stop Student Services Center, ensuring high-quality, student-centered service delivery. This role supports staff performance, workflow coordination, and continuous improvement while advancing the One Stop's integrated service model.

Rutgers University-Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Manager SPVR. The One Stop Student Services Center (One Stop) at Rutgers University-Newark represents an integrated and coordinated cross-functional service in the areas of financial aid, student accounts and registration. The central principle of the center is to create a "single point of service" to improve student service processes, and allow for efficient, seamless and integrated levels of service.

The Manager, Supervisor (Team Lead) of the One Stop Student Services Center (One Stop) at Rutgers University- Newark will report to the Assistant Director of the One Stop. The Manager, Supervisor (Team Lead) will provide leadership in the integrated cross-functional service areas of financial aid, registration, and student accounting. Central to this role is promoting a progressive and simplified student experience, and a culture that supports customer service, student satisfaction, retention, and student success. The Manager, Supervisor (Team Lead) will work with One Stop leadership to foster a customer-focused and service-oriented environment. The Manager, Supervisor (Team Lead) will be knowledgeable about all student benefits and functions across the Offices of Financial Aid, Registrar, and Student Accounting, Billing and Cashiering.

This position is responsible for and not limited to the following:

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.