Operations & Training Coordinator (Remote)

Based inPasadena, California,Dine Brands Global, Inc.(NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located atwww.dinebrands.com.

Job Location Type

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We are seeking a proactive and detail-oriented Administrative Coordinator to support Dual Brands Operations & Training and Dine Brands Company Operations. This remote role acts as a central support hub, reporting to the Director of Training and supporting the Vice President of Operations and Director of Operations for Dual Brands. The ideal candidate will manage high-volume logistics, financial tracking, and onboarding for both internal and external training teams.

Responsibilities:

• Travel & Logistics Coordination: Manage end-to-end travel logistics for NRO Trainers and MITs, including booking airfare, hotels, and rental cars, while ensuring adherence to company travel policies.
• Onboarding & Contractor Management: Facilitate the setup of external contract trainers with third-party payroll vendors. Coordinate with internal payroll and AP teams to set up internal company-operated restaurant team members on temporary NRO assignments for payroll and expense reimbursement.
• Tracking & Operational Documentation: Maintain and update real-time tracking and reporting for Managers In Training (MITs) for Company Operations and project training milestones for New Restaurant Openings.
  • Create and maintain project assets, trackers, and checklists using project management software (strong preference for Smartsheet).
  • Maintain organized digital filing systems for all NRO project documents and ensure team-wide access to current training materials.
  • Ensure data accuracy for contractor status, travel logistics, and expense tracking.
• Financial Administration: Execute invoice coding and processing; maintain meticulous expense tracking to ensure all NRO-related invoices are received and accounted for.
• Meeting & Events: Schedule calls and complex meetings across multiple time zones. Assist with meeting agendas and notes and source venues through vendor partners for in-person sessions.
• Procurement: Manage the ordering and delivery of essential materials and supplies required for successful new restaurant openings.
• Administrative Support: Manager calendars for senior leadership as needed.
• Target Salary range $65k-$75k depending on experience

Skills & Requirements:

• Experience: 3+ years of administrative or coordination experience; experience in hospitality or a multi-unit franchise environment is preferred.
• Education: Bachelor's degree in Business, Communications, or a related field, or equivalent professional experience.
• Software: Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) is required. Expertise in leveraging Smartsheet as a tracking and project management tool is strongly preferred.
• Logistics: Proven ability to manage high-volume travel and scheduling logistics with high attention to detail.
• Communication: Strong verbal and written skills with the ability to triage inquiries and interact with stakeholders at all levels.
• Availability: Must have the flexibility to work non-traditional hours, including nights and/or weekends, based on business needs and restaurant opening timelines.
• Adaptability: Ability to work effectively in a remote, fast-paced environment and meet critical deadlines.

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.

Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.

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