Warehouse Lending Operations Specialist

The Warehouse Operations Specialist will handle day-to-day oversight of the Warehouse Operations team as well as process flow and quality control of the Warehouse Lending department. This person is responsible for service levels, warehouse lending software, GL balancing and oversight for the overall success of the department. This individual will work closely with other members of warehouse operations management.

Essential Duties & Responsibilities. Other duties may be assigned.

• Serves as the primary contact for internal and external clients
• Negotiates client lines of credit with the credit administration team
• Handles credit transactions, creating proposal letters, commitment letters, etc.
• Facilitates projects within the Warehouse Lending group. Sets project timelines and keeps teams on task to complete milestones according to schedule
• Responsible for accurately and efficiently managing in the daily activities of the Warehouse Lending department. Including but not limited to onboarding new clients, operating in daily fundings, oversight of collateral shipments & releasing and settling wires
• Oversees the software management and report procurement internally and externally
• Handles oversight, training, reporting and user activity of Warehouse Lending Software
• Ensures adherence to the Bank's Quality and Risk Controls
• Responsible for daily warehouse account reconciliations and GL balancing
• Provides guidance and assistance in day-to-day responsibilities for funding, loan validation, limit processing and settlement activities to employees with less WHL experience
• Recommends new best practices to Warehouse Lending Operations Manager and implements approved changes throughout the business unit
• Accountable for accurate and timely processing of wire transfers, track cash balances, perform account reconciliations, and wire transfer research
• Adheres to departmental policy and procedures while ensuring others in the department do the same
• Fosters environment that meets or exceeds both internal and external service levels
• Cross functionally works with both Credit and Sales groups to ensure facilities are within compliance and are performing as expected. Report any discrepancies
• Provides oversight of daily tracking and reconciliation of haircut needs of all facilities and operating funds of other WHL employees

Competencies:

• Demonstrated ability to work in a fast paced, high-volume environment
• Display critical thinking and conflict resolution skills
• Strong oral and written communications a must.
• Ability to clearly communicate both verbally and written in a courteous and professional manner
• Ability to deal effectively and tactfully with all types of relationships including conflict resolution
• Candidate is knowledgeable about Internal Controls, process and procedural reviews

Bachelor's Degree, preferred

Minimum of ten plus years' experience in loan operations or warehouse lending

Seven plus years of residential mortgage sector experience in quality control, warehouse credit facilities and general oversight of a team environment

Experience working directly with lenders for all WHL lending and development

Knowledge in the residential mortgage sector with experience in quality control, warehouse credit facilities and general oversight of a team environment

Demonstrates ability to thrive in a regulated environment and with the government agencies (OCC, FHLB, FNMA, FHLMC and GNMA)

Strong familiarity with Warehouse Lending Software and related industry components

Computer proficient with background in Microsoft Word, Excel, and Power Point. Microsoft Suite of Products

Knowledge of Secondary Market and mortgage loan regulations and guidelines

Candidate must be familiar with a variety of Warehouse Lending credit types including Non-Delegated, Delegated, Bid Tapes and Participations. Knowledge on associated processes for funding and settlement for each credit type

A working knowledge of all Federal and State laws and rules and regulations of the Federal Reserve and the Comptroller of the Currency pertaining to the Operations Division of the Bank