Dormitory Manager

Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com.

Job Title: Dormitory Manager

Job Summary:

Support the U.S. Department of Homeland Security's training mission at the Federal Law Enforcement Training Center (FLETC) in Charleston, South Carolina. As DAWSON's Dormitory Manager, you will lead all dormitory housekeeping and guest services operations-ensuring a safe, clean, and welcoming environment for up to 750 resident students. Your leadership will directly impact morale, readiness, and the overall training experience for the next generation of federal law enforcement officers.

Location: Charleston, SC

Responsibilities:

• 
  

  Oversee the day-to-day housekeeping, laundry, and guest services operations across all dormitory facilities.

  
  

• 
  

  Supervise and schedule janitorial and housekeeping staff to ensure timely room turnover, common area cleaning, and laundry support.

  
  

• 
  

  Monitor service performance and implement quality control procedures to meet cleanliness and safety standards.

  
  

• 
  

  Coordinate room assignments, inspections, and maintenance support with registration and facilities teams.

  
  

• 
  

  Ensure proper inventory, ordering, and storage of supplies, linens, and cleaning equipment.

  
  

• 
  

  Train and evaluate staff to ensure compliance with OSHA, EPA, and contract requirements.

  
  

• 
  

  Respond to guest service issues, special requests, and emergency cleanups in accordance with response-time standards.

  
  

• 
  

  Maintain records of work performed, staff schedules, inspections, and supply usage using digital systems.

  
  

Qualifications:

• 
  

  Minimum 3 years of recent experience managing commercial or institutional housekeeping operations at a facility of similar size and complexity.

  
  

• 
  

  Proven ability to manage staffing, inventory, and daily operations in a multi-building dormitory or lodging setting.

  
  

• 
  

  Working knowledge of cleaning chemicals, housekeeping procedures, and safety regulations.

  
  

• 
  

  Ability to lead and motivate large teams across shifts, including weekends and holidays.

  
  

• 
  

  Excellent organizational, communication, and problem-solving skills.

  
  

• 
  

  Proficiency in English and basic computer operations (email, scheduling, spreadsheets).

  
  

Additional Requirements:

• 
  

  Must be eligible for DHS background investigation and suitability clearance.

  
  

• 
  

  Must be a U.S. citizen or lawful permanent resident with work authorization.

  
  

*Contingent upon contract award.

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.