Crew Resources Administrator

Position Summary:
With general direction from the Director of Operational Resource Analysis, exercises considerable independent judgment and discretion over the operation of the Crew Scheduling systems and crew-related issues.

Job Functions:

• Promotes and fosters a safe and secure operating environment.
• Functions as the CrewTrac Administrator and Primary Key User. This includes maintaining the integrity of the CrewTrac system and updating, archiving/purging, conducting security-level maintenance, etc.
• Liaison between IT and outside software vendors to develop and maintain test scripts, test new software releases and/or patches, and implement into production.
• Liaison between IT and outside software vendors to address and oversee Service Requests (SRs) and resolve outstanding issues.
• Work with Dispatch/Crew Scheduling to initiate retimes and/or critical ops schedule changes.
• Assist Domicile Managers with schedule adjustments stemming from LOAs, recruiting events, etc.
• Assist Flight and Inflight Departments in administration of the respective collective bargaining agreements in conjunction with the Crew Services Department. Assist in grievance resolutions.
• Manage vacation loads and adjustments.
• Provide support for the Payroll Specialists in monthly Crew Pay resolution.
• Research and assist with the resolution of payroll discrepancies for all crewmembers.
• Manage Master Crew List (MCL) to ensure all active crewmembers are vetted through Department of Homeland Security/TSA and eligible for international flying.
• Act as liaison between FAA, DHS and US/Canadian CBP regarding various crew document reporting issues.
• Act as a liaison with other departments and outside vendors.
• Responsible for monthly aircraft schedule loads, and Month End Resolution for Pilot and Flight Attendant groups with the construction of Relief Lines and their resolution.*
• Ensure all final bid awards and relief lines comply with FAR and collective bargaining agreements.
• Ensure all collective bargaining agreement deadlines regarding schedule integration and publication are met.
• Responsible for the next Month Initial Round Trip Trades as well as Pilot and Flight Attendant move coordination.
• Provide back-up support for Crew Planning and Resource Analyst.
• Attendance is considered an essential responsibility.
• Adherence to company policies and procedures.
• Ensure high levels of service are provided to crew members.
• Other tasks as assigned.

Required Competencies:

• Judgment and initiative are necessary in setting priorities to meet deadlines and to deal with non-standard situations.
• Frequent telephone, electronic, and personal contact with co-workers.

Education & Experience:
Required

• Associate's degree or equivalent related work experience

Preferred

• Experience on the job to perform satisfactorily

Supervisory Responsibilities:

None

Work Environment, Physical Demands & Travel:

• Occasional rotating shift work- 7 days per week/up to 10 hours scheduled per day.
• Majority of time spent at low activity level, i.e., sitting
• Occasional standing/walking/movement required

Disclaimer: The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities associated with this position. Generally, each job function is considered essential to this position and any incumbent must be capable of performing them.