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Position Title: Customer Service I Work Location: 1101 Greenwood Boulevard Lake Mary FL USA 32746 Assignment Duration: 6 months Work Schedule: Daytime hours-start/end times staggered for coverage Work Arrangement: 100% Onsite Position Summary:
* Takes inbound or places outbound calls to provide information to customers.
* Utilizes a database to retrieve customer or company information. Key Responsibilities:
* Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.
* This role is a Customer Service role as well and includes some technical support on equipment.
* Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions.
* Takes inbound or places outbound calls to provide information to customers.
* Utilizes a database to retrieve customer or company information.
* Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
* Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
* Can organize and handle calls with speed and accuracy.
* Can work with complex computer applications and resource materials.
* Can use multiple operating environments (Windows, DOS, Mainframe). Qualification & Experience:
* Top 3 skills you're looking for on resume: Time management, professional communication with good phone etiquette, detail, and team oriented
* Previous experience may be required.
* Need someone that is reliable, able to understand the systems and call expectations and go by the processes in place
* There are certain guidelines that have to be adhered to, and these must be followed
Position is offered by a no fee agency.
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Spectraforce Technologies
Jan 08, 2026