Regulatory and Risk Business Process Consultant - Hybrid

Summary

As a Business Process Consultant, you'll be called upon to think strategically. You'll work across functions and/or departments to understand the needs of the business, facilitating relationships between business clients and technical resources. With a focus on addressing business processes and the underlying systems that support those processes, you will identify options, work to gain consensus on approach, develop requirements and related business rules, and work closely with business unit and technology subject matter experts to implement solutions for solving complex business challenges. Confident, persuasive, and persistent, you will negotiate and communicate with business clients, vendors, and field-based employees to ensure expectations are managed and critical objectives are addressed. Upon solution implementation, you will drive organizational change management activities to promote adoption of the change and minimize impact to people and processes.

Primary Duties and Responsibilities

• Accountable for identifying, understanding and documenting the current state, opportunities for improvement and future state business processes in order to meet business objectives. Includes problem definition, cost benefit analysis and options analysis. Scope of efforts may cross departments and/or business functions.

• Accountable for eliciting, analyzing, representing and validating complex business needs to create requirements in order to achieve business objectives. Identifies options and negotiates to achieve consensus in order to meet enterprise business needs.

• Accountable to provide consultation for the most complex issues. Coordinates the resolution of multiple issues and/or solution work-arounds in order to keep the operation functioning or respond to service requests. Negotiates and communicates with business clients, vendors, field and leadership to develop strong relationships to ensure objectives are addressed and expectations are managed.

• Accountable for planning, prioritizing and coordinating future efforts in order to meet business objectives. Efforts may include support, enhancements and small or large projects.

• Accountable for identifying and managing client acceptance testing, training and communication needs in order to ensure successful implementations.

• Accountable for managing organizational change management activities in order to promote adoption of the change and minimize impacts to people and processes.

• Accountable for leading, coaching and mentoring other staff members in order to ensure quality deliverables.

• Accountable for providing information and analysis for the business including ad-hoc reporting and measures and metrics in order to support the business decision making process.

Qualifications

• Bachelor's degree with an emphasis in MIS, Business or related field; or related work experience beyond the minimum required

• Six or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards

• Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing large or complex concurrent assignments

• Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels.

• Proven ability to negotiate skillfully in difficult situations with both internal and external groups to include settling differences

• Excellent communication skills focused on facilitation of meetings; ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations

• Knowledgeable in current policies, practices, and ability to anticipate future trends affecting the business unit from a systems and process perspective

Skills You Have (NM Behaviors)

• Consulting: Connects with stakeholders to understand and gain specific information to help resolve customer problems in a given domain. Communicates effectively intent to customers, solicits customer requirements, utilizes domain knowledge and collaborates with the right stakeholders.

• Technical and Digital Acumen: Leverages knowledge and approaches of digital products and technologies to solve problems, complete tasks and accomplish goals. Demonstrates effective adaptability to new and emerging technologies.

• Analytical Thinking: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes.

• Prioritization: Assesses and accurately assigns priority levels to different tasks based on importance, urgency, and alignment to business and strategic goals.

• Program Management: Oversees and is responsible for the realization of larger workstream goals and manages activities that span across the program. Understands technical aspects of the program, defines scope, develops schedules, and manages resourcing, risks, and dependencies to deliver successful outcomes.

Compensation Range:

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We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Analytical Thinking (NM) - Advanced, Prioritization (NM) - Intermediate, Cross Functional Partnering & Planning (NM) - Advanced, Technical & Digital Acumen (NM) - Intermediate, Root Cause Analysis & Decision Quality (NM) - Advanced, Business Acumen (NM) - Intermediate, Risk Assessment & Identification (NM) - Intermediate, Business Case Development (NM) - Beginner, Consulting (NM) - Intermediate, Adaptive Communication (NM) - Intermediate, Competitive Benchmarking (NM) - Intermediate, KPIs & Metrics (NM) - Intermediate, Business Partnership & Communication (NM) - Intermediate, Interpersonal Savvy (NM) - Intermediate, Program Management (NM) - Intermediate

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups