Maintenance Manager

Job Duties & Responsibilities

Manage subcontractors.

• Arrange required training and documentation regarding confidentiality and vaccination status for subcontractors.
• Ensure any additional inspections required due to Interim Life Safely Measure are completed.
• Monitor external contractor performance regarding regulations or requirements that relate to their areas or departments.
• Work with subcontractor management to ensure hospital policy is enforced, especially regarding life safety.
• Establish and maintain positive work relations with vendors and other agencies.

Assist the EVS Director with the hospital safety program and serve as safety officer in the Director's absence.

• In conjunction with EVS Director, provide direction and communication to Rogers staff regarding the safety program.
• Perform other related duties as assigned by the EVS Director, VP of Facilities, or C-Suite leaders.
• Monitor the safety and preventive maintenance programs.
• Ensure that new products are not brought on site without Director SDS approval and posting on the Rogers Intranet.
• Assist in conduct in-service training when appropriate for Rogers staff education of safety issues.
• Conduct Fire and Emergency Drills, including evaluation of drill and recommended policy changes.
• Assist in documentation of events that require implementation of the Emergency Operations Plan.
• Inventory 96-hour emergency stores.
  

Demonstrate an understanding of Joint Commission, NFPA, and other regulatory agency compliance regulations.

• When Director or VP of Facilities is not available, communicate with federal, state, and agency personnel regarding overall Rogers environmental, structural, and life safety compliance.
• Understand and maintain documentation of compliance with federal, state, and other regulatory agencies for Rogers environmental of care, structure, and life safety requirements.
• Participate in in-services/seminars and other meetings to increase involvement and awareness of regulations.
  

Work with Facilities Leadership to adhere to budgets and maintain a strategic plan for facility maintenance and upgrades.

• Manage labor expenditures with compliance to the FTE budget.
• Monitor monthly budgets and understand variances along with their impact on the overall budget.
• Ensure critical infrastructure is maintained according to manufacturer and regulatory requirements.
• Maintain tracking system of all infrastructure assets in CMMS, including all maintenance and expected life span.
  

Supervise and coordinate the systems and processes of the Maintenance Department.

• Ensure Computerized Maintenance Management Software (CMMS) is utilized to its fullest extent by tracking work ticket response times and repeat issues.
• Ensure that the workload areas of individual responsibility are distributed fairly between staff members while also ensuring that employees are cross trained to service all areas of the campus.
• Ensure system wide facilities procedures are followed. Identify policy or procedure issues and work with the facilities department to develop options and recommend solutions.
• Oversee waste management programs, including biohazardous waste disposal and recycling.
• Oversee all grounds and garden maintenance, including snow removal.
• Directly responsible for scheduling maintenance of all utilities and life safety systems, including sprinkler systems, fire alarm systems, and emergency generators.
• Train and coach maintenance and housekeeping teams on Infection Control Standards and overall quality goals.
• Demonstrate organizational skills that promote timely response to all inquiries and to project completion.
  

Manage and oversee the activities of the Maintenance staff.

• Communicate goals for the department that are consistent with the goals and mission of the organization.
• Communicate with affected departments regarding maintenance activities, project status and completion dates.
• Utilize methods of measurable goal achievement by which employees can be evaluated for competence.
• Perform employee evaluations in a timely manner.
• Communicate with employees promptly when incidents arise that may be a detriment to their performance or to the facility in general. Involve the Director of EVS and Human Resources Business partner in any potentially complex employee-related situations.
• Engage in daily huddles led by maintenance coordinator to provide timely communication and problem resolution.
• Promote a team environment through leadership by example.
• Understand and enforce the Human Resources policies and procedures manual in a fair and consistent manner.
• Develop a working schedule that provides consistency in coverage and potential for future recruitment.
• Process time keeping records in a timely and accurate manner.
  

Effectively hire and train technicians according to accurate and current job descriptions.

• Recommend annual updates to job descriptions.
• Determine training priorities and make recommendations to Director.
• Incorporate job description criteria in the employee performance evaluation tool.
• Complete the necessary recruitment and hiring documents in a timely and accurate manner.
• As required, participate in interviews that are comprehensive, fair, and lead to a timely recruitment decision.
  

Support the Rogers Improvement System process.

• Gain an understanding of the performance improvement process.
• Apply the performance improvement model to the Maintenance department's functions.
• Educate maintenance staff regarding the Improvement System and encourage involvement.
  

Promote department goals as well as the mission of Rogers.

• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Assist in educating new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Resolve individual issues with peers in a positive, solutions focused manner.
• In collaboration with human resources with conflict resolution and investigations.
• Maintain an understanding of any variance and its impact on the department budget.
• Ability to influence departments within Rogers and provide leadership guidance.
• Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin).
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Participate in Roger's committees, performance improvement team meetings, and team projects, as directed.
• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills.
• Demonstrate good organizational skills.
• Contribute in a positive, solution-focused manner.
  

Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.

• Be open to change and actively support change.
• Be open to others' ideas and points of view.
• Uses emotional intelligence to effectively communicate, lead, and develop leaders and staff.
• Evaluate employees objectively and provide employees with periodic coaching and feedback.
• Ensure all team members are following policies and procedures for Rogers.

Conduct self in a professional manner.

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Project a professional image by wearing appropriate, professional attire.

Additional Job Description:

Education/Training Requirements:

• Minimum of seven (7) years of experience in the field and a minimum of three (3) years' experience in healthcare facility maintenance leadership, including grounds, equipment, safety, and supervision of external contractors.
• Technical experience with building systems and building automation systems.
• Knowledge of healthcare agency regulations, such as Joint Commission, NFPA, state, and federal.
  

Director and above roles (in addition to above):

• Plan effectively for departmental needs by involvement with the department budgeting process.
• Manage capital and other operational expenditures with compliance to the related budget.
• Maintain an understanding of any variance and its impact on the department budget.
• Assist and support the review of staffing models to determine opportunities for increased efficiencies.
• Work with department leadership to identify opportunities to decrease costs while maintaining or enhancing outcomes.
• Ability to work quickly and effectively in a fast-paced detail-oriented environment while adhering to deadlines.
• Valid driver license. Must be granted insurable status by the Rogers Memorial Hospital insurance policy.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)