Income Auditor - Staff Accountant

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

ESSENTIAL DUTIES AND RESPONSIBILITIES

• * Complete daily income journal reconciling all revenues in PMS and POS systems. Update promo worksheet and follow up on discrepancies with department heads. All three weekend days must be completed by Monday.
• * Add detailed adjustment descriptions in income journal for GL visibility. Email DOF, ADOF, and Accounting Manager regarding adjustments or transactions requiring reclassification.
• * Notify DOF/ADOF when income journal is ready for posting.
• * Distribute Daily Revenue Report (DRR) via email to appropriate associates after income journal upload. Must be completed daily.
• * Send promo worksheets via email to appropriate associates daily.
• * Prepare daily tax reconciliation after income journal completion. Update tax reconciliation files ensuring all reconciliations remain current for monthly tax filing (due 22nd of each month).
• * Complete four-way credit card reconciliation by recording PMS and POS settlements and reconciling to Freedom Pay and bank statements. Document and resolve discrepancies within the week. Notify DOF, ADOF, and Accounting Manager of month-end timing issues.
• * Balance and verify figures against individual department reports. Audit previous day postings for accuracy and ensure support documentation ties to postings.
• * Ensure General Ledger, Advanced Deposit Ledger, City Ledger, and Guest Ledger are in balance daily.
• * Reconcile all hotel over/short accounts and occurrences. Prepare income breakdowns for each hotel outlet.
• * Handle chargebacks and respond to disputes in a timely manner.
• * Reconcile event-related revenue and payments on daily basis. Follow up with sales team on open items.
• * Submit Employee Financial Tips report to HR Manager first thing each Monday morning for payroll processing.
• * Save month-end guest ledger, advance deposit, and city ledger reports on first day of new month in appropriate folder.
• * Assist with processing incoming payments and ensure proper application to guest, events, and group accounts.
• * Prepare and finalize customer invoices with signed supporting documentation. Attach copies of folios, F&B checks, and miscellaneous vouchers as needed.
• * Process guest ledger transfers to City Ledger accurately and in a timely manner. Monitor aging of accounts and follow up on overdue balances.
• * Provide accounting assistance and guidance to department heads and administrative staff. Interpret and ensure consistent application of organization policies.
• * Prepare and finalize customer invoices with signed supporting documentation. Attach copies of folios, F&B checks, and miscellaneous vouchers as needed.
• * Process guest ledger transfers to City Ledger accurately and in a timely manner. Monitor aging of accounts and follow up on overdue balances.
• * Post payments received to aging reports and reconcile to open invoices. Send statements to guests and corporate accounts with recent activity, including pertinent backup.
• * Respond to and follow up on all email inquiries daily before end of day. Handle unusual or difficult customer service inquiries through direct action or referral.
• * Comply with attendance rules and be available to work on a regular basis.
• * Perform any other job-related duties as assigned.

Knowledge, Skills and Abilities

• * Excellent problem-solving skills with ability to work independently to resolve issues before escalation.
• * Assess priorities, and at times work well under pressure while maintaining accuracy.
• * Effective verbal and written communication skills to clearly explain findings and variances to department heads.
• * Professional demeanor with ability to challenge and question transactions diplomatically.
• * Strong knowledge of accounting principles and hotel revenue cycle with ability to identify discrepancies and anomalies.
• * Advanced analytical skills to investigate variances, trace transaction sources, and determine root causes of errors.
• * Ability to critically evaluate revenue postings, detect patterns in discrepancies, and recommend corrective actions.
• * Working knowledge of banking, credit cards, accounts payable, and transaction-based general ledger processes.
• * Proficiency with PMS (Property Management Systems) and POS (Point of Sale) systems with ability to drill down into transaction details.
• * Advanced skills in Microsoft Excel (pivot tables, VLOOKUPs, complex formulas) and Word preferred.
• * Ability to document audit trails and maintain detailed records of adjustments and their justifications.
• * Familiarity with fraud detection principles and ability to spot red flags in revenue patterns.

Qualifications and Skills

• Bachelor's Degree in Accounting preferred.

• Accounting and Hotel experience preferred.

• Strong organizational skills with attention to detail.

• Ability to compile facts and figures.

• Ability to operate personal computer and calculator.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.