CRM System Specialist

Position Title:CRM System Specialist

Business Unit:Retail Operations

Reports to:CRM System Administrator

Position Overview:

This position is primarily responsible for working with the CRM (Customer Relationship Management) System Administrator and Consumer Bank leadership to perform duties that support the ongoing administration and user support for CRM and other sales systems. The incumbent provides the highest quality of customer service and proactive oversight to ensure data integrity.

Primary Responsibilities:

Maintains user functionality contained within the setup menus, sets up new users as needed and serves as the first line of support for Consumer Bank end users.

Develops and maintains department documentation, including Consumer Banking Solutions' (CBS) internal and end user procedures, maintains the CRM intranet site, and participates in continuing education content development, and serves as systems expert on project and training calls.

Maintains tasks as outlined by the CRM System Administrator to support all building, updates and upgrades for CRM and TimeTrade.

Manages the BakerHillHelp email box, ensuring all service levels are met and escalates issues appropriately when identified.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

1

Skills Required to Perform the Primary Responsibilities of this Position:

Ability to work and multi-task in a fast paced environment

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

MS Word - Intermediate Level

MS Excel - Intermediate Level

MS PowerPoint - Intermediate Level

Associates or BA or BS with 1 year of experience preferred

Understanding of banking systems and technology

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.