Order Fulfillment and Customer Support Lead

Staffmark Group
$20.00-$25.00
life insurance, paid holidays, 401(k)
United States, Minnesota, Baxter
Jan 02, 2026
Where Precision Meets Purpose: Order Fulfillment & Customer Support Lead A highly respected, detail-focused studio serving churches around the world is seeking an Order Fulfillment & Customer Support Lead to oversee daily fulfillment operations, inventory accuracy, and customer communication. This is a hands-on, on-site role for someone who values structure, craftsmanship, and excellence. The environment is clean, calm, and system-driven, and success comes from consistency, organization, and pride in doing things the right way. Hours & Pay Schedule: Weekdays, Monday through Thursday Hours: 28-32 hours per week, with potential growth up to 36 hours Shift: First shift Pay: $20-$25 per hour, based on experience Location: On-site in Baxter, MN What You'll Do Each Day Order Fulfillment (Primary Focus) Review daily orders and prioritize shipments by service level Pull, verify, pack, and ship orders with exceptional accuracy Ensure Priority Mail shipments are prepared before the daily USPS pickup Maintain a spotless, organized fulfillment workspace Inventory Management Learn the full product line and vendor structure within the first 30 days Keep shelves, trim bins, and product areas clearly labeled and organized Track out-of-stock items and support reorder processes Monitor fast-moving inventory while reducing overstock Use checklists and structured systems to maintain a 2-3 week stock model Customer Support Answer incoming calls with a calm, professional, and friendly tone Assist customers with order-related questions and concerns Route complex issues to the appropriate team member with confidence Collaborate with a remote support assistant to ensure consistent communication Studio Organization & Leadership Support Restock shipping and packing supplies daily Reset workstations and complete end-of-day cleanup Perform weekly organization of fabric shelves and studio areas Oversee the swatch program, including organization and accuracy Set daily and weekly goals, assign tasks, and provide direction to the support team Help guide team performance to ensure tasks and projects are completed on time What We're Looking For Required Qualifications Strong organizational and time-management skills Exceptional attention to detail and accuracy Office and leadership skills with a high level of professionalism Reliable, punctual, and consistent work habits Ability to lift 20-30 pounds Basic computer skills using Word, Excel, Google Docs, and Google Sheets Clear and professional verbal and written communication skills Preferred Experience Order fulfillment or warehouse experience Customer service experience Inventory management experience Sewing, crafting, or textile knowledge Benefits & Perks This temp-to-hire role offers weekly pay, medical, dental, vision, and life insurance, a 401(k), short-term disability coverage, employee discounts, and a flexible schedule. The studio provides a stable four-day workweek, a quiet and focused environment, meaningful work that supports churches globally, and a long-term opportunity with room to grow into expanded leadership responsibilities. Ready to Lead With Excellence? If you take pride in precision, thrive in structured environments, and want meaningful work with long-term potential, click Apply Now to be considered for this opportunity. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.