Patient Access Advocate Lead

Cone Health
United States, North Carolina, Jamestown
Jan 02, 2026
The Patient Access Advocate Lead is responsible for answering phones, screening calls, taking messages, and making appointments. Working under direct supervision, this role serves as a liaison between patients and clinical staff/providers. The schedule for this position is Monday-Friday from 8:00am till 5:00pm. Essential Job Function Answers calls in a timely manner and routes urgent calls according to established protocol, creates detailed phone encounters in the Electronic Medical Record (EMR) by anticipating provider information needed and provides necessary information. Completes the registration process for patients arriving for appointments. Verifies and updates demographic and insurance information, collects co-pays and directs patients to the Financial Counselor as appropriate. Demonstrates understanding of scheduling process and can accurately and efficiently schedule or reschedule patients in the scheduling system using the correct visit types, departments, locations and providers. Reschedules patients on the bump list and confirms cancelled appointments identified on the phone tree list. Cross trains in other front office jobs (medical records, financial counseling, charge/claim edit work queue) and performs these functions when necessary. Performs other duties as assigned. Education Required: High School Diploma or equivalent Experience Required: 1 Year Licensure/Certification/Listing