Assistant Director of Program Operations, Executive Education - The Fletcher School

The Fletcher School is the United States' first professional graduate school of international affairs. Since our founding in 1933, Fletcher has innovated the study, research and practice of international affairs, law and business. We work at the intersections of the most complex global challenges in a constantly evolving and uncertain world.

Our Vision: Transforming the world through people and ideas.

Our Mission: Educating leaders and advancing solutions to complex global problems through government, business, and civil society.

Executive Education at Fletcher

Since its founding, The Fletcher School has prepared leaders to tackle the world's most pressing challenges. Our alumni serve in the highest levels of leadership in the public, private, and non-profit sectors. They are ambassadors and advisors, respected voices from distinguished media outlets, heads of global non-profit organizations, and leaders of some of the world's largest companies.

Today we continue this tradition of training global leaders in diplomacy, law, and business through our executive education programs, in which members of our distinguished faculty prepare international professionals to know and navigate the world. We offer a mix of open enrollment programs and custom programs designed in partnership with organizations. We work with diplomats, NGO leaders and corporate executives to build confidence, capacity and improve policy across issues of sustainability, technology, innovation, law, risk, conflict management and more.

As a critical member of the Fletcher Executive Education team, this position of Assistant Director of Program Operations, Executive Education will manage the development and delivery of a portfolio of high-level executive training programs (online, in person, and hybrid) and serve as the main point of contact for program sponsors, participants, faculty, guest speakers, site visits, and vendors. The goal of this position is to expand the operational capacity of the Executive Education team and ensure that all programs in the assigned portfolio are delivered efficiently and with excellence.

While many programs are on campus, the person in this role will be expected to travel domestically and internationally for programs in their assigned portfolio. Successful candidates will be resourceful, flexible, detail-oriented, client-focused, and diplomatic, with a strong sense of personal and team accountability.

Essential Functions:

• Plan and coordinate high-level executive education program logistics, including program schedules, housing, meals, transportation, faculty and staff agendas, classroom and event spaces, A/V needs, site visits, cultural and social events, and educational trips.
• Track program expenses and ensure budgets are up to date and followed.
• Serve as the main point of contact for prospective and confirmed participants in executive education programs, answering or forwarding academic and logistical queries and managing recruitment, admissions, registration, and participant support where applicable. Effectively support executive education participants from a variety of professional sectors, geographic regions, and career stages.
• Nurture client relationships and facilitate clear expectations. Anticipate and support client needs and provide timely updates. Work closely with program sponsors throughout the program development and delivery stages to ensure client objectives are met. Ensure program contracts are signed, invoices are sent, and payments are received on time.
• Coordinate with the executive education marketing and business development team to create materials, content, and PR opportunities for each program. While the majority of this position focuses on program operations, the person in this role may be called upon by his/her supervisor to support other team priorities, such as business development, on an ad-hoc basis.
• Enhance learner engagement by fostering community development, networking, and collaboration; Contribute to the holistic learning experience and cultivate a community of lifelong learning across Fletcher's executive education programs.
• Coordinate student assistants to support program planning and delivery.
• Create and administer program evaluations. Draft and circulate summary reports with suggestions for improvement. Collaborate with team members to conduct program and operational assessments and adapt to new needs in order to maximize efficiency, increase scalability, maintain best practices, and expand Fletcher Executive Education as a high-quality brand in the market.

Basic Requirements:

• Knowledge and experience as typically acquired through the completion of a Bachelor's degree in related discipline and 3-5 years of experience in program or project management.
• Extraordinary project management skills and attention to detail. Proven track record of independently managing projects and processes.
• Extraordinary communication and people skills. Demonstrated skills in high quality service delivery, relationship management, and verbal and written communication.
• Adept at working with different stakeholders, including clients, staff, and faculty, and building relationships across a complex matrix organization.
• Ability to work with limited supervision in a fast-paced multilateral environment.
• Proven ability to manage multiple priorities and deliver results on a deadline.

Preferred Qualifications:

• Familiarity with global networks in government, the private sector, and global affairs
• Well developed, demonstrated knowledge of international affairs and global challenges.
• Demonstrated experience creating and delivering trainings, conferences, or events for mid- to senior-level professionals.
• Experience working with project management software, such as Monday.com, Asana, Microsoft Project.
• Experience working with CRM software, such as Salesforce, HubSpot, Monday.com.
• Familiarity with tools and emerging technologies for learning, including Canvas LMS and interactive tools for assessments and presentations.
• Master's degree in education, business operations or administration, international affairs or related discipline.
• 5-8 years of experience working in program of project management.

Attributes of a Successful Team Member:

• Resourceful, flexible, and diplomatic
• Strong sense of personal and team accountability
• Client-focused, with proven ability to develop trusting working relationships with colleagues and business partners with high expectations.
• Deep interest in leadership development, higher education and creative learning models.
• Team player with an eye for detail and skills to collaborate with multiple teams with shared accountability in fast-paced, high-energy, often ambiguous, environment

Special Work Schedule Requirements:

• This job involves responsibilities that are performed in a hybrid working environment. The person in this role will be expected to come into the office 3 days in a typical week and 5 days during weeks when in-person programs are in session.
• Must be able to work occasional weekends and nights and travel domestically and internationally as required by specific programs.