Mortgage Ops Specialist I

Title: Mortgage Operations Specialist Department: Mortgage

Reports to: Mortgage Closing Supervisor FLSA Classification: Non-Exempt Created Date: November 6, 2023 Revised Date: February 1, 2024

Position Summary

Responsible for a variety of administrative and clerical duties performed with the highest level of professionalism and excellent attention to detail in support of the Mortgage Department. Serves as the primary resource for questions and concerns throughout the mortgage process, ensuring appropriate and confidential handling all information and documents. Responsible for preparing mortgage compliance documents for the Mortgage Loan Originators and the execution of the loan estimate, closing disclosure delivery and any changes throughout the mortgage loan process. Collaborates with Mortgage Department employees to accurately disclose all facets in the mortgage compliance flow. Performs duties in compliance with TTCU policies and procedures and regulatory requirements including, but not limited to, the Bank Secrecy Act.

Supervises: None

Essential Job Functions and Responsibilities

30% -Disclosing: Provides initial disclosures and closing disclosures to members within guidelines and credit union policy. Coordinate re-disclosures when there is a change in circumstance or an event that requires re-disclosing within 3 days of application or Change of Circumstance. Research discrepancies on files when disclosures are generated and discusses with the Mortgage Loan Originator and Mortgage team when required. Verify accuracy of fees to mitigate TRID and RESPA violations. Review items for accuracy that are populated in TTCU's Loan Origination System, such as regulatory disclosures.

30% - Appraisal: Completes review of property appraisals to determine the collateral meets TTCU/secondary market requirements and supports the value given by the appraiser. Request any needed revisions. Notify assigned Underwriter if immediate review is needed. Forward appraisal to all applicable parties and add documentation to E-Folder. Push out all incoming appraisals and secondary reports (final inspections, etc.) charge borrowers TTCU account or credit card. Help locate/save SureReceipts in Mercury for Processors. Monitor appraisals as they come in and request revisions or updates from the Underwriters.

Vendors- Serves as liaison in communication and projects as required. (i.e..; Blend, AMCs, etc.).

20% - Opening: Logs in all files coming from Mortgage Loan Officers, review files for submission to processing, ensure accuracy of loan numbers and that Borrower in Encompass is listed as the primary Member in Keystone, order title and appraisals, verify appraisal funds, and review checklists to ensure files are complete prior to submission to Processor. Assign files to Processor and Underwriter within the Encompass system. Assign files to Mortgage Loan Officers within Blend and Encompass. Order AVM's

20% - Closing: Owns all files cleared to close from Underwriter, review files for submission to Closers, ensure accuracy of the loan number, review title and tax cert to ensure the borrower information and property information match and are identical in Encompass, review product and pricing sheet to ensure that the information matches the Underwriting conditions, order verbal verifications of employment (within 10 business days of closing), confirm appraisal paid, and review checklists to ensure files are complete. Provide back-up support to Mortgage Team members, when needed.

Minimum Qualifications

Educational Requirements:

Associate or Bachelor's degree in Business, Economics, Finance, or other related discipline, preferred.

High School Diploma or GED.

Certificates/Licenses:

Must have and maintain a valid driver's license.

Experience

Related experience in administrative office work, procedures, and systems: 0-2 Years, Basic

Experience in a financial institution or mortgage industry: 0-2 Years, Basic

Bilingual Skills in Spanish or other language a plus.

Previous experience in banking or related industry, preferred.

Relevant experience in a law firm or corporate legal department

Position Competencies

17% - Collaborates: Is an effective team player who adds complementary skills and contributes valuable ideas, opinions, and feedback; communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

17% - Effective Communication: Utilizes a variety of communication modalities effectively and appropriately across multiple channels.

17% - Functional Expertise: Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.

17% - Member Focus: Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome.

16% - Resilient: Maintains composure under pressure; handles difficult situations effectively, maintains a positive attitude despite adversity; uses adversity as a learning opportunity.

16% - Self Motivated: Proactively takes the initiative to accomplish necessary tasks and seize new and often times challenging opportunities.

Additional Requirements

Job Knowledge

* Intermediate knowledge with Microsoft Systems (Word, Excel, PowerPoint, SharePoint, Teams, and Outlook).

* Ability to navigate the internet and understand basic browser settings.

* Ability to learn propriety software such as Keystone, OnBase, Genesys, Encompass, SWBC, AFR, Mercury, ClassValuation and WireChange.

* Strong attention to detail and the ability to maintain confidential information appropriately and exercise discretion, sensitivity, and tact at all times.

* Ability to independently manage the details of multiple programs and projects, to track activities and meet deadlines.

* Follow policies and procedures; support organization's goals and values; and demonstrated dependability through good attendance and adherence to timeliness and schedules.

Interpersonal Skills

* Excellent interpersonal and member service skills are required to effectively interact with diverse populations.

* Ability to multi-task and work well under pressure with constantly changing priorities.

* Intermediate written and verbal communication skills required to facilitate sharing of information with members, staff, and external contacts.

* Ability to create an atmosphere which promotes TTCU's Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.

Working Conditions

Routinely perform work indoors in climate controlled shared workspace with minimal noise.

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan own work activity as well as the work activity of others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively manage multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Physical Demands

Activity Regularly Frequently Occasionally

Capable of regular, reliable, and timely attendanceX

Preform primarily sedentary work with limited physical exertion, and lifting up to 10lbsX

Must be able to operate office equipment including cell phone, telephone, copier, and calculatorsX

Must be able to routinely perform work on computer for an average of 6-8 hours per dayX

Must be able to work extended hours whenever required or requested by management X

Must be capable of climbing / descending stairs in emergency X

Travel by automobile X