Senior Program Manager, Supplemental Benefits Vendor Management

We are seeking a Senior Program Manager, Vendor Management
& Supplemental Benefits to lead the oversight and strategic management of
key vendors supporting our Medicare Advantage product line. This role plays a
critical part in ensuring the successful delivery of supplemental benefits by
driving vendor performance, compliance, and operational excellence-while
supporting business growth, cost management, and an exceptional member
experience.

You will:

• Oversee
  multiple complex vendors that support Medicare Advantage supplemental
  benefits, ensuring delivery against contractual, performance, compliance,
  and service-level expectations
• Manage
  supplemental benefit vendors end-to-end, driving accountability and
  continuous improvement across the vendor lifecycle
• Partner
  cross-functionally with internal teams (e.g., Operations, Compliance,
  Finance, Product, and Clinical) to ensure accurate benefit administration
  and seamless member experiences
• Lead
  annual supplemental benefit readiness, coordinating interdisciplinary
  teams to support benefit design, implementation, and operational execution
• Support
  business objectives by monitoring vendor performance against cost,
  utilization, and quality targets
• Contribute
  to vendor strategy development, including evaluation of market trends and
  awareness of competitor vendor relationships
• Develop
  and maintain business continuity plans to ensure uninterrupted delivery of
  supplemental benefits
• Identify
  risks, recommend mitigation strategies, and drive resolution of
  vendor-related issues

We're seeking a detail-oriented individual with:

• A Bachelor's degree in business, healthcare
  administration, or related field, or an equivalent combination of education and
  experience
• A Master's degree, preferred
• Eight or more years in managed care, Medicare
  Advantage, or health plan operations, including vendor and supplemental benefit
  management
• Deep understanding of Medicare Advantage
  operations, CMS oversight standards, and supplemental benefit administration
• Proven ability to manage multiple, complex
  supplemental benefits and vendors end-to-end, with strong relationship
  management and communication skills
• Strategic mindset with the ability to evaluate
  vendor risk, develop alternative sourcing options, and anticipate operational
  impacts
• Strong
  negotiation and contract interpretation skills
• Analytical and data-driven approach to
  evaluating vendor performance management, utilization, and cost outcomes
• Exceptional organizational and project
  management skills, with the ability to manage competing priorities and meet deadlines
  in a fast-paced enviornment
• Highly collaborative, with the ability to
  influence across functions and leadership levels
• Advanced knowledge of vendor management best
  practices, contracting structures, and performance monitoring methods
• Able to operate in a fast-paced, start-up
  environment with evolving priorities
• Demonstrates ability to proactively identify
  risks and mitigation strategies
• Applies strategic thinking to vendor selection,
  evaluation, and benefit optimization
• Strong commitment to compliance, ethics, and
  data privacy standards
• Maintains continuous improvement mindset, with a
  focus on efficiency, innovation, and service excellence