Online Banking & Bill Pay Specialist

Are you passionate about delivering exceptional customer service and solving technical challenges? Join our Service Center team as anOnline Banking and Bill Pay Specialist, where you'll provide comprehensive support for our electronic banking systems and ensure every customer receives the highest quality experience.

What You'll Do

• Respond promptly to customer inquiries and concerns via phone and online conversations.
• Deliver top-tier customer service and technical support for Online Banking and Bill Pay users.
• Diagnose and resolve technical issues by asking the right questions and providing clear, easy-to-understand solutions.
• Guide users through hardware and software troubleshooting, with a basic understanding of networking technologies.
• Set up new Online Banking and Bill Pay users, process applications, and maintain accurate account information.
• Review system and product reports for accuracy and take appropriate action.
• Collaborate with internal departments to resolve complex issues.
• Assist with monthly reporting and serve as backup for other electronic banking products.

What We're Looking For

• High school diploma or equivalent required; associate degree in computer technology or related experience preferred.
• Banking operations experience and knowledge of electronic banking products are a plus.
• Exceptional customer service and communication skills.
• Ability to explain technical concepts in simple terms.
• Strong problem-solving and analytical abilities.
• Professional demeanor and interpersonal skills.
• Ability to work independently under pressure and meet deadlines.

Why Join Us?

The National Bank of Indianapolis is the city's only locally owned national bank. We take pride in serving our community with personal attention and exceptional service. Our Electronic Banking team ensures clients have secure, reliable access to their accounts and payment services-anytime, anywhere.

Just as we invest in our clients, we invest in our people. We've built a workplace employees genuinely appreciate-where you feel respected, supported, and part of something meaningful. We believe in growth from within, open collaboration, and celebrating each other's successes. If you join NBOFI, your voice will matter, your ideas will be valued, and you'll have the tools to thrive both professionally and personally.