IT Support Technician

Company Overview: Arroweye is a leading, single-source provider of innovative card marketing and production solutions for the financial service, prepaid and retail industries. Arroweye offers personalized and customized payment cards, which are printed on demand and shipped the next day to leading card issuers and program managers. Today, Arroweye is the only Visa, MasterCard, Discover and American Express approved company operating in the U.S. that prints the brand logo and simultaneously personalizes the payment card on demand. Join our winning team and grow your career at Arroweye.

Overview:

To monitor network and data security against malicious breaches as well as prevent accidental errors, conduct, investigate and correct issues as they arise.

Discover and learn how our data system integrates with our unique manufacturing processes.
• Review and respond to data integrity monitor reports and correct issues as needed.
• Create and/or update training procedures for data integrity corrective procedures.
• Perform audits and protected data integrity
• Review & respond to requests asking for help, investigations or ad-hoc reports. (Emails, Sales Force Cases, Jira Tickets, walk-ins)
• PC Maintenance (as required)
  • Restore backups
  • Replace & test hard drives
  • Replace & test peripherals

Pay range depending on experience: $21.00 - $24.00 hourly

• Flexibility in multitasking
• Excellent problem-solving skills
• Minimum 2 years' experience troubleshooting software and hardware, along with solid understanding and experience in SQL fundamentals query writing & reporting.
• Basic PowerShell (general programming skills) - is a plus
• Excellent communication skills including written (emails) and oral
• Customer service attitude, able to recognizing the needs of the customer

Education:

• Highschool education or equivalent. Associate or above degree preferred.

Arroweye offers excellent compensation and benefits, including Medical, Dental, Vision, Life and 401(k) with company match.

Arroweye is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR teams will reach out to the applicants who met the qualifications and most closely aligned with requirements of the positions.