Supervisor, VAD Operations, Road Transport US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Sterling, VA

Division:Road
Job Posting Title: Supervisor, VAD Operations, Road Transport US
Time Type: Full Time

Summary

At DSV Road Transport, The Supervisor, VAD operationswill oversee Monday-Friday field operations, dispatch functions, and driver management for the assignedregion. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager's absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods.

Duties and Responsibilities

• Serve as back-up to the Manager, providing operational leadership Monday - Friday.
• Lead, coach, develop, and schedule dispatchers and operators for weekdayoperations.
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
• Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
• Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
• Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time).
• Support driver performance management, including service issues, attendance, and safety compliance.
• Coordinate with maintenance to ensure equipment availability and readiness.
• Participate in accident/incident investigations and collaborate with Safety for follow-up actions.
• Lead dispatch huddles, operational updates, and communication with drivers and support staff.
• Address escalations quickly and effectively to ensure weekend operational continuity.
• Work with Road Management to support productivity targets and dispatch reporting.
• Partner with Sales to support customer retention and identify operational opportunities.
• Assist with settlement disputes, documentation accuracy, and load tracking issues.
• Oversee drivers, dispatchers, and operational support personnel assigned to weekdayoperations.
• Approve timesheets, PTO requests, and daily schedule assignments.
• Conduct coaching, feedback, and performance evaluations.
• Support corrective actions in coordination with Road Management.
• Participate in interviewing and hiring decisions for operators and dispatch roles.
• Maintain a positive work culture and ensure compliance with company policies.
• Perform additional duties and special projects as assigned.

Educational background / Work experience / Minimum Qualifications

• High school diploma or GED; Bachelor's degree in Supply Chain, Business, Logistics, or related field preferred
• 3+ years of transportation, logistics, or dispatch operations experience; 5+ years preferred
• 2+ years of experience supervising drivers, dispatchers, or fleet operations; 3+ years preferred
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.
• Strong communication, leadership, and problem-solving skills.
• Ability to lead operations during non-standard hours (weekend/transition days).
• White glove, last-mile, or VAD delivery experience preferred
• Freight brokerage experience preferred
• Bilingual (English/Spanish) preferred

Skills & Competencies

• Ability to collaborate effectively and lead across diverse, cross-functional teams.
• Strong capability to perform under time-sensitive deadlines, workload demands, and performance targets.
• Analytical and problem-solving mindset with the ability to evaluate data and optimize operational and supply chain performance in a changing environment.
• Comfortable working in a fast-paced, dynamic, and operationally driven setting.
• Results-oriented with a strong commitment to maximizing performance, driving growth, and achieving business objectives.
• Strong verbal and written communication skills; business fluency in English required.
• Bilingual or multilingual language skills preferred.
• High proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and related tools.
• Experience using Transportation Management Systems (TMS), Electronic Logging Devices (ELDs), and related transportation technology platforms.

Physical Demands

The physical demands of this position require the ability to regularly sit, stand, walk, and move throughout office, terminal, and yard environments. The role frequently involves the use of hands and fingers to operate computers, phones, radios, and other dispatch or office equipment, as well as sustained visual attention to screens, reports, and monitoring systems. The Supervisor must be able to communicate clearly in person, by phone, and via radio, including in moderately noisy environments. Occasional bending, stooping, kneeling, or reaching may be required to access files, equipment, or vehicles. The role may also require occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds. The ability to respond quickly to operational issues, safety concerns, or emergencies is essential.

Work Environment

This role is performed in a combination of office, dispatch center, terminal, and active yard environments within a fast-paced, deadline-driven operational setting. The position regularly involves working in and around moving trucks, trailers, heavy equipment, and active loading or staging areas, requiring strong situational awareness and adherence to safety protocols. The work environment includes frequent interaction with drivers, dispatchers, customers, and cross-functional teams and may involve moderate noise levels due to vehicle traffic, radios, and ongoing operational activity. The role may require exposure to varying weather conditions when working in or around yard or dock areas. Flexibility is required to support operations during non-standard hours, including early mornings, late evenings, weekend transition periods, or as business needs dictate. Occasional travel to local terminals or customer locations may be required.

The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

For this position, the expected base pay range is $62,400- $80,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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