Position Details
Position Information
| Recruitment/Posting Title |
Support Services Coordinator |
| Job Category |
URA-AFT Administrative |
| Department |
Registrar - NB |
| Overview |
The Division of Enrollment Management at Rutgers University-New Brunswick (
EMNB) is comprised of eight student-facing and administrative units: Undergraduate Admissions, Graduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission. The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM-NB attracts the best and brightest students to Rutgers' flagship campus, supports them through their time on the banks, and celebrates their graduation each year.
The Office of the Registrar serves as the custodian of student academic records. Through personalized, registration, transcripts and verifications, posting of grades and degrees, changes in residency, registration calendars, name and address changes, and awarding of diplomas, all while ensuring compliance with relevant policies and regulations. It provides and maintains essential processes and responds to inquiries with confidentiality and integrity for students, faculty, and administrators. |
| Posting Summary |
Rutgers, The State University of New Jersey is seeking a Supportive Services Coordinator for The Office of the Registrar. This position will report directly to an Associate Registrar, with a dotted-line reporting relationship to the Associate Director.
Among the key duties of the position are the following:
- Provides comprehensive support for student registration processes across all student populations-graduate, undergraduate, and visiting students.
- Oversees the processing of withdrawals, leaves of absence, school-to-school transfers, and re-enrollment applications on behalf of the undergraduate and graduate deans.
- Assists with transcript production, verifications, diploma issuance and mailings, grade changes, course coding and prefixing, transfer credit evaluations, study abroad documentation, and roster submissions.
- Responds to inquiries related to special populations, including but not limited to high school programs, veterans, student-athletes, consortium participants, and cross-registration with Rutgers Health.
- Monitors and delegates email and phone inquiries, as appropriate.
- Serves as team leads within the office and will be cross-trained in all functions.
- Acts as Work Efficiency Officers to ensure the accuracy and quality of all completed tasks.
- Supports general office operations and administrative functions.
|
| FLSA |
Nonexempt |
| Grade |
04 |
| Salary Details |
59,893.48 - 68,049.00 |
| Minimum Salary |
59893.480 |
| Mid Range Salary |
73909.480 |
| Maximum Salary |
87925.480 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
|
| Position Status |
Full Time |
| Working Hours |
37.5 |
| Standard Hours |
37.50 |
| Daily Work Shift |
Day |
| Work Arrangement |
|
| Union Description |
URA-AFT Administrative |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Bachelor's degree or equivalent combination of education and at least two (2) years of experience within a large University Student Services office; or an equivalent combination of education and/or experience.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Outstanding oral and written communication skills.
- Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Etc.) or comparable products.
- Ability to handle a wide variety of tasks simultaneously and maintain calm under pressure.
- Sustained attention to detail while maintaining awareness of important priorities.
- Ability to regularly take initiative and always follow-through independently.
- Ability to manage time and projects in order to complete work thoroughly and on time.
- Ability to interact effectively with very diverse people and with a wide range of stakeholders - students, faculty, university officers, the media, and donors.
|
| Preferred Qualifications |
- Knowledge of computer software, familiarity with Microsoft office products, Student Records Database (SRDB), Adobe.
- Experience working with diverse populations of students, staff and faculty.
|
| Equipment Utilized |
- Standard office equipment.
|
| Physical Demands and Work Environment |
|
| Special Conditions |
|
Posting Details
| Posting Number |
25ST2516 |
| Posting Open Date |
12/15/2025 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Busch (RU-New Brunswick) |
| City |
Piscataway |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
life insurance, employee discount
Dec 15, 2025