Customer Service Specialist

Where Professionalism Meets Persistence - Join Us as a Customer Service Specialist

If you excel at building rapport, navigating challenging conversations, and delivering exceptional customer support, this role offers the perfect blend of communication, problem-solving, and career growth. A respected and established financial services organization in Geneseo, NY, is seeking a Customer Service Specialist to support its collections and account resolution operations. This position is fully in-office, offering stability, structure, and a team-driven environment that values accuracy and accountability.

Hours & Pay

• Pay: $17.20-$17.75 per hour + monthly bonus opportunities
• Training Schedule:
  
  
  
  • Monday-Thursday: 8:00 AM-5:00 PM
  • Friday: 8:00 AM-4:30 PM
  
  
  
  
• Post-Training Schedule (Flexible):
  
  
  
  • Monday-Thursday: 8:00 AM-9:00 PM
  • Friday: 8:00 AM-7:00 PM
  • Employees select an 8-hour shift within these ranges and must work one evening (until 9 PM) per week
  
  
  
  
• Employment Type: In-office, temp-to-hire

Benefits

As a Staffmark employee, you'll receive weekly pay, medical, dental, and vision insurance, life insurance, 401(k), short-term disability, employee discounts, free staffing services, and more. Upon hire, the partnering company will provide a comprehensive benefits package designed to support your long-term success and work-life balance.

Daily Tasks

• Contact debtors regarding delinquent accounts and available repayment options
• Make inbound and outbound collection calls with professionalism and accuracy
• Conduct skip-tracing to locate updated contact or employment information
• Negotiate payment arrangements or escalate complex cases as needed
• Document all interactions thoroughly and follow scripts verbatim
• Verify account details for special cases, including disability or bankruptcy
• Ensure compliance with federal/state regulations and organizational policies
• Perform additional duties as assigned

Requirements

• High school diploma or GED
• Minimum 1 year of collections experience
• Strong communication, reading, and typing skills
• Familiarity with modern office practices and computer systems
• Excellent attention to detail and organizational skills
• Ability to follow detailed procedures and work independently
• Must be within commuting distance of Geneseo, NY

Ready to Grow Your Career in Collections and Customer Support?

If you're motivated, detail-driven, and ready to join a team that values both structure and success, we want to hear from you. Click Apply Now to take the next step.

*Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY

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At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.