Premier Systems Administrator

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational, and commercial sectors to make safer, smarter, and better decisions.

Vector Solutions is seeking a Premier System Administrator - part of the Customer Experience support organization - that is self-motivated, a strategic thinker, with the ability to effectively manage a client's Acadis application solution while also ensuring client leadership goals for Acadis/Vector products are properly aligned with outcomes.

What You'll Do:

• Provide timely, professional, daily management and system administration support for clients who have purchased a Premier Admin Support Subscription.
• Develop, maintain, and cultivate professional, cooperative, and collaborative relationships with key users and managers within the assigned Premier Support client(s). Ensure positive alignment between leadership goals for using Acadis/Vector Solutions products and services, and the tactical application solution strategies and outcome delivered.
• Augment client(s) existing support processes with auxiliary first-tier support services; facilitating issue escalations to the appropriate Acadis/Vector Solutions support teams.
• Provide Acadis user training for assigned client(s), as requested.
• Develop and deliver Acadis-related documentation in support of the client(s) business mission. Examples include: product/process reference guides, SOPs, training handouts, etc.
• Generate daily/weekly reports, exports and printouts that are part of the operational support for the Acadis Readiness Suite identified by the client(s).
• Manage the collection and pre-processing of external data needed for regular, business-critical data import tasking. All data-related activities will conform to client- and/or industry-established best practices for sensitivity and security.
• When required, provide administrative support to manage the Online Content library used with the Acadis LMS module, including creating/managing standalone Online Events, student assignments, tracking and reporting on progress of student/learner completions.
• Advocate within the Acadis/Vector Solutions organization on behalf of assigned client(s), communicating issues and support-oriented business needs.
• Develop and maintain a strong knowledge of Acadis/Vector Solutions products and services, providing expert advice and guidance on solutions for specific client needs.
• Participate in associated project activities directly supporting Acadis/Vector solutions products and services.
• Promote the value of Acadis/Vector Solutions products and services - identify new opportunities to expand the footprint and security of all products and services.
• Actively support all Acadis-managed account development strategies for assigned client(s), coordinating with Premier Account Managers and Customer Experience Account Directors, as needed.

• 1-3 years of experience successfully providing application administration services and management support for enterprise software solutions focusing on accuracy, process efficiency, and timeliness answering questions, resolving issues, and providing needed reports.
• Must be able to successfully obtain and retain any required federal security clearance(s) required by any assigned client(s)
• Seeks to deliver high-quality/high-touch support that engages and delights client contacts.
• Ability to effectively prioritize multiple work tasks originating from either internal company or client-centric activities or assignments.
• Ability to create/lead effective, small group training projects, including needs assessment, design, and delivery of training for members of the clients' user community.
• Exceptional skills at working with and administering complex, enterprise-level training management software solutions.
• Excellent interpersonal skills needed to develop strong working relationships with client contacts.
• Strong work ethic and ability to work independently/remotely with minimal direct supervision.
• Excellent organizational skills: detail oriented and capable of successfully managing multiple, concurrent projects or tasks.
• Ability to adapt to new conditions, assignments, and deadlines.
• Experience using Microsoft 365, including Microsoft Office applications and Microsoft Teams (preferred)
• Experience using or supporting the Acadis Readiness Suite application (preferred)
• Experience using the Salesforce CRM (preferred)
• Two- or four-year degree from an accredited institution of higher learning in a related field (preferred)
• Other duties assigned

What You Can Expect From Us:

• Friendly, open, and casual work environment
• Comprehensive benefits package effective the first of the month after hire
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Generous referral incentive program
• Tuition Reimbursement Program
• Pet Insurance
• OnePass Gym/Wellness Discount Program
• Calm Health-Employee Membership
• Company social events
• Employee Resource Groups
• Philanthropic opportunities

What We Value:

• Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.

The base salary range provided is a good-faith estimate at the time of posting. Actual pay may vary based on factors such as skills, qualifications, experience, and work location. Compensation will always comply with applicable state and local pay laws, including but not limited to those in California, Colorado, New York, and Washington