Field Service Rep II - Midwest Region

Field Service Representative

Midwest Region

Job Summary:

Provides professional technical service and support on the installation, inspection, repair, and preventive maintenance of patient Monitoring and Anesthesia products in accordance with established Mindray NA Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and satisfy customer expectations. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group.

Actively pursue the renewal of existing service contracts, identify potential service contract customers by providing contract quotations, and ensure the timely closing of all new contract proposals. Maintains twenty-four-hour continuous coverage of the territory to provide uninterrupted support and operation of products.

Position Specifications:

1. Essential Functions:

• Provides technical service support on the installation, inspection, repair, and preventative maintenance of Mindray products for customers within their territory.
• Continuously updates technical knowledge on all products and new advances in the field of medical electronics through training and personal study. Works with more senior reps in the region to enhance product knowledge.
• Provides telephone support to customers, sales, and clinical education staff. Maintains positive, professional communication with customers, regional team members, and the national technical support group.
• Documents all activities in accordance with Mindray Service Administrative and Quality system policies and procedures, including and not limited to MDR and field corrections
• Maintains all service contracts in accordance with company service policies and procedures and actively pursues the renewal of existing contracts. Identifies potential service contract customers, provides contract quotations, and pursues the timely closing of all new contract proposals.
• Maintains loaner, test equipment, spare parts inventory, company vehicle, and other company equipment and supplies in good condition and working order. Maintains organized supplies and inventory.
• Provides technical support for Sales and Clinical Education staff.

Knowledge/Educational Requirement

• Minimum of an Associate of Science Degree or equivalent in electronics with an emphasis in instrumentation, and digital circuitry
• Prior field service experience or hospital Biomed experience preferred.

Skills and Abilities

• Technically proficient in the troubleshooting, repair, and calibration of all Mindray products in the region
• Well-organized, able to function independently, with a minimum of supervision
• Exhibits a high level of critical thinking abilities
• Customer-oriented, with good verbal and written communication skills
• Enthusiastic demeanor and a can-do attitude
• Good driving record

Physical Demands/Work Environment

• Mostly hospitals and clinics. A field position that requires approximately 70% travel by car. Ability to lift approximately 75 lbs with or without assistance.
• Must be on-call 24 hours a day, 7 days a week, including holidays, and available for emergency service during off-hours.

In addition to competitive pay and a 401(k) plan with employer match, Mindray offers a comprehensive benefits package that includes a combination of employer-paid, employee-shared, and voluntary benefits. These include medical, dental, and vision coverage, life and disability insurance, paid time off, parental leave, wellness programs, and more.

Mindray North America is an equal opportunity employer M/F/D/V