Implementation Consultant

We are looking for an Implementation Consultant to join our team! We are looking for someone who can successfully navigate a variety of environments, influence stakeholders, and enjoy the challenge of working in a matrixed environment. If you are ready to take the next step in your career with an industry leading product, we would love you speak with you!

About You - experience, education, skills, and accomplishments

• Bachelor's degree or higher in related field

• 3 plus years of relevant experience

It would be great if you also had...

• Demonstrated ability to manage several complex tasks at once

• Excellent analytical, technical, and troubleshooting skills

• Master's degree in library/information sciences or related technical field

• Experience working with Ex Libris or ProQuest products

• Background in library workflows and standards

• Customer service experience in library or other business/technical settings

What will you be doing in this role?

• Coordinate, lead, and deliver implementation projects for Ex Libris products.

• Work with Academic and other libraries and their skilled stakeholders, including Librarians, Deans, and other faculty

• Gather information from clients/stakeholders to determine their challenges and priorities

• Approach stakeholders concerns in a professional, timely manner that strengthens relationships and fosters trust

• Seek to understand workflows and how our solutions can best support their day-to-day activities

• Ensure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementation

• Provide advice and support

About the Team

An Implementation Consultant works on Data analysis & Migration, System configuration, technical project management, troubleshooting, and customer support implementing Ex Libris products.Internally, you will work with the Professional Services Department, Product Support Teams, and Alma Migration Operations. Externally, you work with Librarians and other staff within libraries.

Hours of work

• Full time, permanent

• Ability to travel up 10%

• Although duties are typically performed during normal business hours, occasional off-hours work may be required

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.