Customer Service EDI Coordinator

DUTIES:

• Collaborate with cross-functional teams to drive order consistency, mitigate risks, and optimize revenue generation
• Analyze data to identify trends, patterns, and opportunities for improvement
• Prepare regular reports and presentations on system governance activities and performance
• Investigate and resolve discrepancies and exceptions with customer support documentation
• Receive inbound calls and transfers, along with e-mails from our aftermarket customers, sales and IT
• Troubleshoot issues with eCommerce sites, support customer master maintenance as requested
• Provide superior technical support to our customers internally and externally
• Support IT team and customer orders which involves EDI transactions from order to cash
• Resolve order, advance shipping notices and invoice issues, supporting Customer Service and Distribution Centers
• Leading teams and support part number issues
• Utilize IT support to assist with customer issues and concerns
• Explain marketing programs, terms, conditions and policies with a high level of understanding
• Document and communicate customer discrepancies and problems
• Utilization of customer portals (maintenance and cross reference of information between customer portal and ERP system)
• Manage difficult projects executing tasks as required with cross-functional teams
• Other duties may be assigned by the manager/management team of the Customer Service/Systems team

REQUIRED SKILLS/EXPERIENCE:

• Must have excellent communication and technical skills
• Strong knowledge of Microsoft Office
• Strong Excel skills
• Detail oriented skills are critical

PREFERRED SKILLS/EXPERIENCE:

• 3-5 years of customer service and/or IT knowledge
• Knowledge of SAP computer systems and EDI transactions

REQUIRED EDUCATION/TRAINING: High School diploma or equivalent.

PREFERRED EDUCATION/TRAINING: An associate degree in a business field is strongly preferred.