Order Management Associate II

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Essential Functions

• Process all orders in a timely and accurate manner.
• Ensure all exceptions for EDI orders are handled outside the automated process.
• Validate and resolve any issues that arise for all orders processed, including EDI, uploading orders, and manual entry.
• Check for order errors (pricing issues, UOM issues, terms issues) and resolve them or contact the appropriate team for assistance.
• Resolve any orders in the error table.
• Utilize strong understanding of EDI processes and order management systems to ensure smooth operations.
• Troubleshoot and resolve technical issues related to order processing, including uploading process for DTS loads.
• Maintain database management and data integrity principles, as well as any DTS uploading files.
• Use order management software and tools proficiently.
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
  • 4 Years - Experience in Field
  • 4 Years - Experience in Position
  • 4 Years - Experience managing people/projects

*experience may include a combination of work experience and education

• Preferred Qualifications:
  • 6 Years- Experience in Field
  • 6 Years - Experience working in Position
  • 6 Years - Experience managing people/projects

*experience may include a combination of work experience and education

Competencies

• Intermediate knowledge of and experience with Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills
• Strong communication and interpersonal skills.
• Proven technical expertise with a track record of managing and resolving order processing issues.

This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority
  • Keeps alert for safety issues and escalates immediately
  • Effectively prioritizes tasks based on department goals
  • Shows respect to others and confronts interpersonal issues directly
  • Prioritizes resolution of customer issues effectively
  • Responds promptly and honors commitments to internal and external customers
• InnovACT
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
  • Increases performance through greater efficiency
• Find a Way
  • Seeks to develop technical knowledge through learning from other experts
  • Understands interdepartmental impact of individual decisions and actions
  • Seeks solutions rather than placing blame
• Empowered to be Great
  • Consistently looks for ways to improve one's self through growth and development opportunities
  • Communicates clearly and promptly up, down, and across
  • Communicates effectively to manage expectations

Education

• Minimum Required:
  • High School Diploma
  • Associate's Degree in Accounting or Finance or other related field

• Preferred:
  • Bachelor's Degree in Accounting or Finance or other related field

Typical Compensation Range

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family:

Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertilitybenefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Any employment agency, person or entity that submits a resume into this career site or to a hiring manager does so with the understanding that the applicant's resume will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit resume to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit resume into this career site to be eligible for placement fees.