One World Pantry Operations Coordinator - One World Pantry - UH Truman Medical Center (5 days per week; 8:30a-5:00p; Mon-Fri)

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

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The Operations Coordinator is a vital role responsible for ensuring the smooth, efficient daily operations of the One World Pantry, which includes coordinating staffing and volunteers, managing client services, logistics, handling administrative tasks and creating systems that enable our team to serve the community effectively. The ideal candidate is highly organized, detail-oriented, adaptable, and passionate about our mission to fight food insecurity, address social detriments of health and provide cultural health navigation support to our community

• Oversee pantry operations, including scheduling food distribution, deliveries, ensuring smooth client interactions, and a welcoming environment where patients, employees, and community members can access resources without stigma or barriers.

• Maintain accurate inventory of food items, supplies, and ensure proper storage conditions for perishable and non-perishable goods.

• Coordinate food deliveries, manage donations, fosters relationships with local food suppliers, and other community organizations to ensure a consistent flow of food donations and supplies.

• Ensure compliance with food safety regulations, including monitoring expiration dates, proper stock rotation, and food handling protocols.

• Maintain cleanliness and organization of the pantry space, according to health and safety standards ensuring a safe environment for clients, staff and volunteers.

• Assist with scheduling and training staff and volunteers, ensuring a positive working environment and adherence to food safety standards.

• Assign and perform tasks, such as unpacking donations, pre-bagging food, and assisting with distribution.

• Provide ongoing guidance and support to staff and volunteers during their shifts.

• Maintain accurate electronic records and databases for clients and inventory; compile data, generate reports, and communicate with management or partner organizations.

• Screen clients for social determinant of health needs. Communicate with clients on a daily basis using a variety of mediums (phone, email, video remote, and in-person) to screen for SDOH, refer to services, follow-up and answer questions.

• Assist clients with public benefit enrollment, including health insurance, Medicaid and charitable care. Act as an advocate/liaison between the patient University Health and other agencies as needed.

• Perform other duties as assigned. This can include, but not limited to, driving to pick up products, unloading and storing food donations and deliveries, ensuring food pantry, office space, storage room, etc. are all clean and well organized, assisting with special events or drives, and interacting with guests to the department, assessing for nutrition needs, healthcare needs, resource needs and available financial support for healthcare.

• Associates Degree or equivalent in combination of education and experience.

• Two years office management experience or comparable experience.

• Four years of direct customer service experience including excellent verbal and written communication skills.

• Strong interpersonal skills demonstrative of empathy and support with a passion for helping patients and families from diverse cultural and socio-economic backgrounds in underserved communities.

• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

• Excellent organizational skills, attention to detail, ability to prioritize, multi-task and meet deadlines in a high volume environment.

• Professional demeanor, appearance and presence; consistently demonstrating superior customer relationship skills in a stressful, fast paced environment. Handle client and staff issues, with tact, discretion, and confidentiality.

• If driving is a requirement for the employee, he/she must meet the requirements specified in the Fleet Driving Safety and Compliance Policy and must continue to meet these requirements as a condition of employment.

• Bilingual English/Spanish language preferred.