Contact Center Representative (Bilingual Spanish)

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from multiple channels.

What You Will Be Doing

• Support more complicated service requests that require more time, experience and knowledge on a particular product or service.
• Identifies cross-sell and referral opportunities for the expansion of the product and service relationships including additional account relationships as well as other products and services offered by the bank.
• Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-3 and above) if needed.
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
• Contributing to the accomplishment of individual, team and First Bank performance goals

• High school diploma or general education degree (GED) required
• A minimum of 2 years client service experience and/or training, preferably in a banking environment; or equivalent combination of education and experience.
• Previous contact call center experience preferred.
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.