Admin Support Associate

Monday - Friday, 8:00 AM - 5:00 PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

The Institute for Global Health and Infectious Diseases ( IGHID) seeks a customer service-oriented and detail-driven Front Desk Administrative Support Associate to provide professional, responsive, and efficient administrative support to faculty and staff. This position utilizes knowledge of programs, policies, and procedures to ensure smooth office operations, enabling faculty and staff to focus on patient care, research, and teaching.

Serving as the first point of contact for the Institute, this role is responsible for maintaining a welcoming and professional office environment. The Administrative Associate manages the reception area, provides general administrative and clerical support, coordinates daily office activities, and ensures effective workflow and communication throughout the department.

Key responsibilities include greeting visitors, verifying identities, issuing and tracking badges, managing phone, pagers, and email communications, distributing mail, scheduling appointments, coordinating meetings and travel, and assisting with document preparation. The position also ensures compliance with office security and HIPAA requirements, exercising discretion and confidentiality when handling sensitive information and correspondence.

Much of the work involves detailed, procedural, and routine administrative tasks that play a vital behind-the-scenes role in supporting research operations. The accuracy, reliability, and timeliness of this work directly support physician-scientists engaged in discovery and innovation that shape public health policy, healthcare delivery, and disease prevention. This position offers a unique opportunity to make a meaningful contribution to improving global health outcomes through exceptional administrative excellence.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

The Front Desk Administrative Support Associate is responsible for maintaining a professional, organized, and efficient office environment while providing direct administrative support to faculty and staff. The position requires exceptional attention to detail, consistency, and the ability to meet deadlines while balancing multiple priorities.

Successful candidates will demonstrate:

Service-oriented, professional demeanor with excellent verbal and written communication skills.
Initiative and the ability to anticipate needs and drive the work independently.
Problem-solving ability, resourcefulness, and persistence in navigating institutional systems and procedures.
Thoroughness, reliability, and accountability approaching each task with integrity and a strong sense of responsibility.
Strong organizational and time-management skills with the ability to track, prioritize, and complete multiple tasks accurately and on time.
Equanimity, focus, and accuracy on routine work.
Expediency and thoroughness to see a task through to successful completion.
Sound judgment, tact, and confidentiality in handling sensitive or restricted information.
Ability to work independently and collaboratively as part of an administrative team.
Proficiency with Microsoft Office Suite and general office equipment.

The ideal candidate is dependable, patient, and mission-driven, someone who is conscientious and takes pride in supporting research and education through precision, organization, and professional excellence. They view their administrative work as an essential contribution to ID and IGHID's mission to advance global health and improve population outcomes through research, teaching, and clinical care.

Professional office or administrative experience.
Relevant administrative experience in an academic, research, or healthcare setting is strongly desired.
Familiarity with ConnectCarolina and other similar UNC administrative systems.

This position requires regular physical activity, including moving throughout campus to deliver or set up materials and catering items. The employee must be able to move and transport supplies such as boxes of paper, food trays, and related items weighing up to 25-50 pounds. Use of carts and other equipment is available; however, the role still involves frequent bending, lifting, pushing, and walking between buildings. Duties to be performed with or without reasonable accommodation.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.