New 
Retail Manager - Bismarck, ND
 Midco | |
 United States, North Dakota, Bismarck | |
 Nov 03, 2025 | |
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JOB PURPOSE:
Manage and lead a team of Customer Experience Center representatives to effectively drive sales and retention opportunities while ensuring a great customer experience with every interaction. KEY FUNCTIONS: * Supervise the Customer Experience Center and team members from multiple customer experience centers; manage sales efforts, processes and results. * Assist customers in the retail environment of the Customer Experience Center. * Set daily, weekly, and monthly goals designed to reach department expectations; manage the achievement and distribution of incentives. * Support Midco efforts to improve customer awareness and loyalty. * Improve the customer experience and retention. * Train and coach team members on best practices to promote career development and customer satisfaction. * Develop and promote a customer driven service culture. * Effectively collaborate across boundaries to drive continued success within the region. * Demonstrate Business Acumen to support Midco growth by using data to drive decisions and actions. * Monitor performance for quality and coaching opportunities. * Compile timely and accurate daily, monthly and yearly reports. * Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and/or performance problems. * Travel to and support the Customer Experience Centers within the same region as needed. * Operate and drive a vehicle in accordance with all Midco policies including maintaining a safe driving record. * Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers. * Adhere to Midco privacy guidelines to ensure each customer's privacy. * Maintain regular attendance to be available to provide direction and communication to team members. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: * Communicate with other departments to handle any escalating issues in a timely manner. * Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments. * Support the mission, vision, and values of Midco. Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility. * Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects. * Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment. * Multi-task without loss of efficiency or composure. * Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership. * Adhere to and actively follow Midco policies and procedures. * Perform other duties as assigned. EXPERIENCE AND EDUCATION: * Bachelor's Degree and/or equivalent experience preferred. * 2 years of retail sales or customer service experience required. * Previous customer service/sales supervisory experience in a retail environment preferred. WORK ENVIRONMENT AND PHYSICAL DEMANDS: * The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs. * The noise level in the work environment is moderate. * Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands. | |