New

IT Client Support Assistant

University of Georgia

retirement plan

United States, Georgia, Athens

Nov 03, 2025

Posting Details

Posting Number	S14327P
Working Title	IT Client Support Assistant
Department	CAES-Information Technology
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	External
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Monday - Friday, normal business hours. Weekend or evening hours may be needed to accomplish job responsibilities or special projects.
Advertised Salary	$44,000
Posting Date	11/03/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	12/01/2025
Special Instructions to Applicants	Position is located on the GRIFFIN GA Campus.
Location of Vacancy	Griffin Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	IT Support Professional I
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Bachelor's degree in a related field or equivalent
Preferred Qualifications
Position Summary	The incumbent will be responsible for the prescription of technical solutions, technology support, training delivery, and IT project management for departments and units on the UGA Griffin Campus. They are also a valuable member of the CAES Office of Information Technology ( OIT) Griffin Campus Operations Team. The employee is based on the UGA Griffin Campus and reports to the OIT IT Assistant Director for Griffin Campus Operations. This is a specialized, highly-responsible employee with a broad understanding of information technology in the modern enterprise. This IT professional is the local IT expert for the units and departments it serves having the ability to prescribe, configure, secure, deploy, and support software, hardware resources, server and storage systems, audiovisual solutions and networking infrastructure. The incumbent will strategically evaluate and prescribe technological solutions necessary to meet the operational needs of the department while adhering to the requirements of existing laws, standards, and policies. Tactically, the professional in this position will triage technological issues; reconcile competing priorities, communicate effectively; demonstrate exceptional customer service; and exhibit the capacity to independently research, assess, and adapt to changing technologies.
Knowledge, Skills, Abilities and/or Competencies	Possess strong organizational skills. Listen effectively and clearly communicate technical issues both orally and in writing. Work independently, multitask, and prioritize. Estimate work and meet deadlines. Establish and maintain effective working relationships with others in a team environment. Provide client support in a positive, proactive manner. Effectively adapt to rapidly changing technology and apply it to client needs and departmental goals.
Physical Demands	Sit at a workstation for long periods of time. Occasional assistance in lifting or moving of computers, servers, network equipment, racks, etc. Driving to perform job related duties.
Is driving a responsibility of this position?	Yes
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Consult with clientele to assess operational requirements for technology systems and services, evaluate options for addressing the client's needs, and recommend appropriate solutions.
Establish and nurture vendor relationships and partner with appropriate UGA entities to best facilitate the evaluation, specification, procurement, and deployment of information technology resources and solutions.
Assist the organization in performing life-cycle management, inventory control, and the surplus of information technology resources.

Percentage of time

Duties/Responsibilities	Provide direct, timely, hands-on technology support to the client including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, audiovisual equipment and network devices. This includes support and maintenance of some legacy systems supporting laboratory instrumentation.
Percentage of time	35

Duties/Responsibilities

Coordinate with other IT personnel and leadership to
- Ensure staff have appropriate and consistent access to UGA IT resources and information systems.
- Assist in the planning, development, organization, and delivery of training events/programs.
- Make recommendations for IT solutions and implementation strategies appropriate for meeting the goals and objectives of projects, grants, and/or other initiatives.

Percentage of time

Duties/Responsibilities	Support of conference events and perform additional duties as assigned.
Percentage of time	10

Duties/Responsibilities	Actively participate in and contribute to IT planning and management efforts.
Percentage of time	5