MSP Program Specialist

Overview

Since 2006, Jackson Therapy Partners has provided allied and therapy staffing to over 1,300 healthcare and education providers nationwide, helping patients and clients receive the important care that they need in communities where skilled professionals are in short supply. Awarded Best of Staffing 2022, and Top Workplace by the Orlando Sentinel, our team works to inspire others, cheer on our teammates, and lead with kindness while helping therapists and allied professionals build an adventurous, life-changing travel career.

Part of Jackson Healthcare's "Family of Staffing Companies," together we're helping thousands of healthcare facilities serve more than 10 million patients each year.

Building Stronger Communities Together

Our corporate team is a dynamic mix of recruiters, sales, technology, HR, accounting, marketing, and support team professionals who are passionate about working as a team to ensure quality client and patient care nationwide. At Jackson Therapy Partners, you'll enjoy a culture that encourages individual and team development through training, giving back, and team building events like volunteering in our local communities building bikes for kids, an occasional 5k, and company food fests.

Strengthen partnerships. Streamline operations. Drive success.

Jackson Therapy Partners is seeking a detail-oriented and relationship-driven MSP Program Specialist to join our growing team. In this critical role, you'll help enhance support for our Managed Service Provider (MSP) clients by optimizing supplier management and ensuring operational excellence.

As the MSP Program Specialist, you'll manage day-to-day coordination, compliance, and reporting functions-freeing up our Account Management team to focus on strategic growth and client engagement. This is an exciting opportunity to make a meaningful impact in a fast-paced, mission-driven organization that supports healthcare facilities nationwide.

What You'll Do

Requisition & Data Management

• Enter and audit all open requisitions in Vendor Management Systems (VMS) to ensure accuracy and completeness.

• Track and report on key MSP metrics, including submittals, interview rates, offers, backouts, and total network billable performance.

Supplier Relationship Management

• Serve as the primary point of contact for supplier partners regarding policies, procedures, and operational support.

• Organize and facilitate regular supplier calls and performance reviews.

• Provide feedback on submittals, onboarding issues, and performance to strengthen supplier relationships.

• Manage onboarding of new suppliers, including tracking contracts, W-9s, COIs, training materials, and documentation.

• Maintain an updated supplier database, monitor credential compliance, and manage supplier coverage needs.

• Oversee sub-vendor credentialing and compliance to ensure clinicians meet onboarding and assignment requirements.

• Track and manage expiring credentials for clinicians on assignment to maintain uninterrupted coverage.

Collaboration & Continuous Improvement

• Partner closely with Account Managers, Credentialing, and Compliance teams to ensure smooth program operations.

• Attend internal and client meetings, conferences, and events as needed.

• Identify process improvements and contribute to the ongoing optimization of MSP operations and supplier performance.

What We're Looking For

• Bachelor's degree or equivalent experience required

• 6+ years of experience in supplier management, preferably within an MSP environment

• Strong understanding of vendor management systems (VMS) and supplier operations

• Excellent communication and relationship-building skills

• High attention to detail and accuracy in documentation and reporting

• Ability to manage multiple priorities in a fast-paced environment

• Proactive, solutions-oriented, and aligned with our core values: Others First, Wisdom, and Growth

Why You'll Love Working at Jackson Therapy Partners

At Jackson Therapy Partners, we believe in combining purpose with performance. You'll be part of a collaborative, people-first culture that's passionate about supporting clinicians and healthcare facilities nationwide-while investing in your professional growth.

Here's what we offer:

• Hybrid work flexibility after training and onboarding

• Comprehensive benefits package including medical, dental, and vision coverage

• 401(k) with company match

• Generous PTO and paid holidays

• Quarterly incentives and recognition programs

• Career growth opportunities within the Jackson Healthcare family of companies

• Volunteer and community involvement programs that make a difference locally and nationally

• A culture built on respect, teamwork, and continual improvement

Ready to make an impact?

Join a company where operational excellence meets purpose-driven work. Apply today to become a key player in the success of our MSP program and the clinicians we serve.

Disclosures