Technology Support Analyst

University of North Carolina - Chapel Hill

$70,963 - $83,317/year
Grade: 09

remote work

United States, North Carolina, Chapel Hill

104 Airport Dr (Show on map)

Oct 27, 2025

Posting Information

Department	Biology-318200
Career Area	Information Technology
Is this an internal only recruitment?	No
Posting Open Date	10/27/2025
Application Deadline	11/04/2025
Position Type	Permanent Staff (SHRA)
Position Title	Technology Support Analyst - Advanced
Salary Grade Equivalent	DT09 / IT05
Working Title	Technology Support Analyst
Position Number	00037677
Vacancy ID	P020589
Full-time/Part-time Permanent/Time-Limited	Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week	40
Work Schedule	Monday through Friday 8 to 5
Work Location	Wilson Hall, Chapel Hill
Position Location	North Carolina, US
Hiring Range	$70,963 - $83,317/year
Pay Band Information	To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information

Be a Tar Heel!	A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local childcare centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit	The Department of Biology at UNC-Chapel Hill is dedicated to the discovery and dissemination of new and existing knowledge in the broad discipline of Biology by maintaining a high-quality faculty who integrate cutting-edge research and student-focused teaching. We are one of the largest academic departments in the College of Arts and Sciences. We have over 3,450 majors and we enroll undergraduate students in over 7,870 seats in our classes each semester. Each fall or spring semester, we offer 52 classes (70 sections) and 13 lab courses (93 sections). Our average total annual expenditure exceeds $24 million, with nearly half of that coming from grant sponsored research. Our department has nearly $70 million in active grants to support our twin missions of research and teaching. Our large research base spans many areas of biology and supports several outstanding graduate programs. We consist of 48 tenure-track faculty, 11 teaching faculty, 5 research faculty, and numerous active adjunct and emeritus faculty who are engaged in basic and interdisciplinary research and teaching, both within the department and between other departments and schools at UNC. We currently have 50 graduate students and 30 post-docs and employ approximately 85 additional graduate and undergraduate students from across the university to assist in our teaching and research missions. Further, we are supported by an administrative staff of 20, with an additional 20 staff directly supporting research.
Position Summary	This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. This position will be responsible for securing and optimizing our Microsoft 365 cloud environment with a strong emphasis on identity lifecycle management, access governance, and security configuration. Responsibilities include managing account provisioning, deprovisioning, and role-based access controls, as well as working directly with customers to troubleshoot and resolve account-related issues. A key responsibility of this role is maintaining open communication with University- and College-level information services groups to help the department anticipate, recognize, and prepare for policy and infrastructure changes. This position will also contribute to documentation, training, audit readiness, and continuous improvement initiatives related to access controls, data protection, and security monitoring. This work requires strong communication skills, an ability to effectively interact with a broad range of end-users/clients, and an ability to use a variety of technical resources for providing this support.
Minimum Education and Experience Requirements	Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or - Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or - Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. - Journey level required an additional one year of experience - Advanced level required an additional two years of experience.
Required Qualifications, Competencies, and Experience	Required Qualifications, Competencies, and Experience: Proficient with Microsoft enterprise IT environment Proven experience providing advanced technical support, security management, and system maintenance of Windows-based products, Microsoft 365 (M365) applications / cloud services, and Active Directory Strong understanding of M365 security, compliance, and identity governance features Experience with identity lifecycle management concepts and tools Experience with Apple ecosystem Proven experience providing advanced technical support, security management, and system maintenance for Apple products and macOS environments Proficient in the administration and security of Apple devices, including macOS laptops and desktops Communication Skills Ability to clearly explain technical concepts to non-technical stakeholders Skilled at drafting documentation, user communications, and incident reports Excellent telephone, personal, oral and written communication skills Problem Solving and Critical Thinking Investigates complex security or identity issues methodically Ability to assess risk and propose appropriate, practical solutions Collaboration and Teamwork Works effectively with cross-functional teams (IT, HR, security, privacy, legal). Supports users and colleagues with patience and clarity Adaptability and Flexibility Comfortable adjusting to evolving technologies and security threats Responds calmly to urgent security incidents or shifting priorities Attention to Detail Diligently monitors logs, reviews access rights, and tracks compliance details Ensures configurations are precise to avoid security gaps Accountability and Ownership Takes responsibility for the systems they manage and follows through on tasks Escalates issues appropriately and documents actions Time Management and Prioritization Manages routine tasks, projects, and incident responses without losing focus Balances security initiatives with operational needs Ethical Judgment and Discretion Maintains confidentiality of sensitive identity and access data Exercises good judgment when managing elevated privileges or reviewing access logs Customer Service Orientation Approachable and responsive to end-user issues or access needs Initiative and Continuous Learning Proactively stays updated on Microsoft 365, identity management and governance changes andsecurity trends Suggests improvements to existing identity governance and security processes
Preferred Qualifications, Competencies, and Experience	Preferred Qualifications, Competencies, and Experience: PowerShell scripting skills for automation and reporting are a plus CISSP (Certified Information Systems Security Professional) certification, or the ability to obtain certification within one year of hire Microsoft certifications such as SC-300: Identity and Access Administrator and SC-900: Security, Compliance, and Identity Fundamentals Experience in M365 security, Microsoft Defender for M365, Microsoft Entra ID (formerly Azure AD), and Microsoft Purview Compliance Manager environments Experience with SolarWinds, ServiceNow, or a similar request tracking system
Required Licenses/Certifications	Not Applicable.
Special Physical/Mental Requirements	Position/Schedule Requirements: Evening work occasionally, Overtime occasionally, Weekend work occasionally
Campus Security Authority Responsibilities	Not Applicable.
Position/Schedule Requirements	Evening work occasionally, Weekend work occasionally
Special Instructions
Quick Link	https://unc.peopleadmin.com/postings/308018

Contact Information

Office of Human Resources Contact Information	If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement	The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.